Voice mail issue: "enter your access code, then press pound"

Reply
Highlighted
Community Manager (Retired)
Community Manager (Retired)

Voice mail issue: "enter your access code, then press pound"

Whenever I call my voice mail to listen to my messages, "enter your access code, then press pound" is continuously repeated no matter what I press.

 



Accepted Solution

Re: Voice mail issue: "enter your access code, then press pound"

Some phones (like LG and Motorola) allow customers to activate and deactivate the dual tone multifrequency input (DTMF, also known as touch-tone). Consult your user guide on where to verify that you haven't accidentally disabled the functionality.

Or if you have either a Motorola or LG phone, you can generally find the DTMF setting here:

For Motorola, go to Settings > Initial Setup > DTMF > Short.
For LG, go to Settings > Call Settings > Send DTMF > Yes
View solution in context
Flag this to a Moderator
Message 1 of 2
5,591 Views
Highlighted
Community Manager (Retired)
Community Manager (Retired)
Solution

Re: Voice mail issue: "enter your access code, then press pound"

Some phones (like LG and Motorola) allow customers to activate and deactivate the dual tone multifrequency input (DTMF, also known as touch-tone). Consult your user guide on where to verify that you haven't accidentally disabled the functionality.

Or if you have either a Motorola or LG phone, you can generally find the DTMF setting here:

For Motorola, go to Settings > Initial Setup > DTMF > Short.
For LG, go to Settings > Call Settings > Send DTMF > Yes


Flag this to a Moderator
Message 2 of 2
5,589 Views