Voice mail issue: "enter your access code, then press pound"

Voice mail issue: "enter your access code, then press pound"

Voice mail issue: "enter your access code, then press pound"

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Community Manager (Retired)

Voice mail issue: "enter your access code, then press pound"

Whenever I call my voice mail to listen to my messages, "enter your access code, then press pound" is continuously repeated no matter what I press.

 



Accepted Solution

Re: Voice mail issue: "enter your access code, then press pound"

Solved by Community Manager (Retired) FidoErin
Some phones (like LG and Motorola) allow customers to activate and deactivate the dual tone multifrequency input (DTMF, also known as touch-tone). Consult your user guide on where to verify that you haven't accidentally disabled the functionality.

Or if you have either a Motorola or LG phone, you can generally find the DTMF setting here:

For Motorola, go to Settings > Initial Setup > DTMF > Short.
For LG, go to Settings > Call Settings > Send DTMF > Yes
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Community Manager (Retired)

Some phones (like LG and Motorola) allow customers to activate and deactivate the dual tone multifrequency input (DTMF, also known as touch-tone). Consult your user guide on where to verify that you haven't accidentally disabled the functionality.

Or if you have either a Motorola or LG phone, you can generally find the DTMF setting here:

For Motorola, go to Settings > Initial Setup > DTMF > Short.
For LG, go to Settings > Call Settings > Send DTMF > Yes