Voice mail issue: "enter your access code, then press pound"

[FidoErin]

Whenever I call my voice mail to listen to my messages, "enter your access code, then press pound" is continuously repeated no matter what I press.

[FidoErin]

Some phones (like LG and Motorola) allow customers to activate and deactivate the dual tone multifrequency input (DTMF, also known as touch-tone). Consult your user guide on where to verify that you haven't accidentally disabled the functionality.

Or if you have either a Motorola or LG phone, you can generally find the DTMF setting here:

For Motorola, go to Settings > Initial Setup > DTMF > Short.
For LG, go to Settings > Call Settings > Send DTMF > Yes

[FidoErin · Accepted solution]

Some phones (like LG and Motorola) allow customers to activate and deactivate the dual tone multifrequency input (DTMF, also known as touch-tone). Consult your user guide on where to verify that you haven't accidentally disabled the functionality.

Or if you have either a Motorola or LG phone, you can generally find the DTMF setting here:

For Motorola, go to Settings > Initial Setup > DTMF > Short.
For LG, go to Settings > Call Settings > Send DTMF > Yes