Value pack taken away without permission

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I'm a Participant Level 2
I'm a Participant Level 2

Value pack taken away without permission

Fido told me and a Walmart sales rep that I could get a new plan and keep my grandfathered value pack. They were wrong and it didn't work. I've been waiting almost two months for them to do what they promised, which was put it back. Every week I spend about an hour while a costumer service rep reads my file and then they apply to have it reinstated. My grandfather plan was reinstated, but not my value pack. What can I do if customer service can't speak to tech and I can't speak to tech and they just keep stringing me along?

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Re: Value pack taken away without permission

Hey there @tmdotca, thank you for taking the time to reach out to us through the community. 

 

When changing your plan, you are in fact able to add the value pack on Fido.ca. However, since you are already satisfied with your plan, we'd need to add it for you. 

 

I will be sending you a PM in order to get this done. 

 

Talk soon! 

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Re: Value pack taken away without permission

Hey there @tmdotca, thank you for taking the time to reach out to us through the community. 

 

When changing your plan, you are in fact able to add the value pack on Fido.ca. However, since you are already satisfied with your plan, we'd need to add it for you. 

 

I will be sending you a PM in order to get this done. 

 

Talk soon! 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Value pack taken away without permission

This is still not resolved, so I don't think it will be helpful to the community if we mark this as having a solution.

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