Hello,
I've been a Fido customer for over 10 years. I have a 6GB plan, which I have not gone over until last month. I got a message saying I'd gone over my limit.
The strange part about it is that I use the same apps each day - Google Maps, Email, Text, etc. No games or heavy data usage. No video watching etc.
I had one day had a 4GB usage, and another day that had 2GB. Yet the rest of the week that I used the phone, my usage averaged between 35 and 80MB with the same apps. For the high usage days, I was at work and use the phone only for Google Maps and Gmail.
I called Fido and talked to a very helpful woman, but there's no info about when I used this data and I'm concerned about the sudden and unusal spike in data use. It's never happened to me before and strikes me as strange.
Is there any remedy to figuring this out?
Thanks.
