That is definitely not the kind of service we aim to offer.
We definitely appreciate your continued business and don't want to see you go.
Your continued business is definitely valued.
I'll be sending you a PM so we can look into this with you.
Talk to you soon!
I want to mention one more thing here. I called customer relations and they are miss leading customers too. I asked for samsung galaxy note 9. Price mentioned on website is $99. However, they were trying to sell me for $299 with same XL plan. Upon asking for note 8 representative told Fido doesn't carry note 8 anymore in inventory. Whereas, it's still available on website. This kind of response is not acceptable. I felt cheated :(:(
I tried letting Fido know that I’m transferring to another service provider. Fido person offered me a plan that is easily available even if I went to any store. Rather than try to keep customer retained they cancelled the line upon request didn’t even try for offering something better. Poor customer service. I will also ask group of my friends to switch service provider.🙁🙁