Unable to reach the customer support channels and no resolution provided by the in-store reps regarding my bill

[srini_gade]

For my Feb 25th Bill, I was charged a "Monthly Fees-Service Restoral" of $18.71. I reached out the phone and online chat options and also physical Fido locations but could not obtain a resolution. Even the resolution form does not work as intended though I filled out all fields in asterisk and attempted submission multiple times, the error message states :"We couldn’t submit your application. You can try again, or contact us for support." which basically puts the customer in an endless spiral without any productive resolution for the time spent in trying to obtain one. Please review and help in waiving the fee.

Name: Srinivas Gade
Acc num: ********
Email : **********

Bill concerned: Feb 25th, 2025

Charge in question: Monthly Fees-Service Restoral fee of 18.71$

[Cawtau]

Hello Srini_gade,

  Welcome to the community!

  Sorry to hear you're having issues contacting customer service. However, you should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor would we be able to adddress your issue. If you would like to make inquiries about your situation, you would need to try to contact customer service again. I understand it may take longer than people may like to reach customer service. However, it is possible to speak with them on the phone.

Hope this helps