Unable to purchase data pass

[lily002672]

I have a text & call plan and I need to buy the data pass. But when I tap the link www.fido.mobi/data through my phone the browser shows

"HTTP Status 404-/data

type Status report

message/data

description The requested resource (/data) is not available"

My cell phone is iphone se (unclock) and my cellular data is turning on. I taped the url when my phone was connected to wifi. If I need to turn the wifi off, I couldn't get access to any website at all cause there is no data in my phone plan.

Who can help me??

[lily002672]

Hey @QueenL!

Data passes are no longer available. To use data, you must change to a plan with data.

You can change plan via your Fido.ca account. Let us know if you have questions

[FidoPierre]

Hey @May8, 

Can you confirm if you had the chance to try clearing the cookies and cache from your browser and testing this purchase again? 

[May8]

Yes.  I cleared all cookies and cache.   I’ve even called CRS and they say it is no longer available but i still see it as an option for monthly plan add on on the fido site.  I’ve been purchasing it with no issue in the past using my monthly plan.

[FidoClaudia]

Thanks for getting back to us @May8!

I'll send you a private message to take a closer look into it with you. 

See you in PM!

[QueenL]

Hello I was trying to connect and my phone says rogers.com and says I need to have wifi or a data plan I tried texting 3282 and Data and when I click on link same thing I dont want to have data on my phone plan please help thx

[FidoRachel]

Hey @QueenL! 

There's a few things we need to verify.

First, if you're using an unlocked phone you might need to tweak your APN settings for it to work. You can find the details on that here.

You also have to make sure your data is enabled in your settings.

Also keep in mind that this option is from monthly account online, it won't work if you have a prepaid line. 

Let us know if it helps! 

[QueenL]

Click here

[FidoNick · Accepted solution]

Hey @QueenL!

Data passes are no longer available. To use data, you must change to a plan with data.

You can change plan via your Fido.ca account. Let us know if you have questions

[Firengineer]

Hi @FidoNick 

I rely (or relied) on the data day pass for my occasional mobile internet. I am disappointed that Rogers/Fido did not alert customers that this service was going to go away.

In fact, the website and all information still states that this package plan exists. 

I am not in a position to increase my payment plan to pay for the data I need. What options do I have?

Thank you

[FidoKenny]

Hello @Firengineer

I would be happy to go over your options with you.

I'm sending you a PM now to get this looked into. Talk to you soon.

[QueenL]

Please send all of us information thank8

[FidoJo]

We replied with a private message @QueenL

Let's continue there🙂

[wayne96]

I was able to use data pass in the past,  A few days ago, I did IOS 12 upgrade and now  I am unable to purchase data pass. last weekend I texted "data" to 3282, and clicked the data link " www.fido.mobi/data ", it took long time and come out message:  "safari could not open the page, because the server stopped responding,  or network connection was lost " . I tried a few times and restarted the phone, didn't work. Please help. .

Thank you

[Cawtau]

Hello Wayne96,

  Welcome to the community!

  What plan do you have and when was the last time you purchased a data pass? As far as I am aware, data passes are no longer available (see here). If you wish to use data, I believe you'll need to change your plan to one which includes data. You should be able to change your plan via your My Account.

Hope this helps 😀

Cheers

[wayne96]

Thanks, Cawtau. Didn't know data pass already gone. This data pass is the best feature of Fido prepaid. Without this data pass service, Fido prepaid will lost its popularity.

[Fieldwing]

Hi,

I am using basic plan ($25) and add data (monthly pass for $10) when I needed data.

because I can access wi-fi all the time usually.

But somehow I can't access the fido page for purchasing data anymore.

When I text DATA to 222, it says ' Sorry we could not complete your request. To add data to your plan now, please text the keyword data to 222'

Or on a mobile web browser it says 'Secure Connection Failed ...'

Or there was a pop-up for access a page for purchase - Sign in to network -

says 'Web page not available' 'The web page at https://www.rogers.com/data-notice could not...'

Of course I turned on the mobile data.

I purchased the monthly data many times before.

Please help me