Unable to purchase data pass

Reply
I'm a Participant Level 3 lily002672
I'm a Participant Level 3

Unable to purchase data pass

I have a text & call plan and I need to buy the data pass. But when I tap the link www.fido.mobi/data through my phone the browser shows

"HTTP Status 404-/data

type Status report

message/data

description The requested resource (/data) is not available"

My cell phone is iphone se (unclock) and my cellular data is turning on. I taped the url when my phone was connected to wifi. If I need to turn the wifi off, I couldn't get access to any website at all cause there is no data in my phone plan.

Who can help me??

Accepted Solution

Re: Unable to purchase data pass

Hey @QueenL!

 

Data passes are no longer available. To use data, you must change to a plan with data.

 

You can change plan via your Fido.ca account. Let us know if you have questions Smiley

 

 

View solution in context
Flag this to a Moderator
Message 1 of 95
19,852 Views
Moderator
Moderator

Re: Unable to purchase data pass

Hey @nunuu!

 

Welcome to the community!

 

If that's the case, I'll send you a private message shortly so we can escalate that for you. Smiley

 

Talk to you soon!

 

 



Flag this to a Moderator
Message 61 of 95
2,129 Views
I'm a Participant Level 3 roysong
I'm a Participant Level 3

Re: Unable to purchase data pass

It's been one week that I couln't puchase the data pass. Everything the same as other people stated. 

Flag this to a Moderator
Message 62 of 95
2,105 Views
Moderator
Moderator

Re: Unable to purchase data pass

Hey @roysong!

 

We'd be happy to help you with that. Smiley

 

I'll send you a private message shortly so we can escalate that for you. 


Talk to you soon!



Flag this to a Moderator
Message 63 of 95
2,101 Views
I'm a Participant Level 2 Fiona66
I'm a Participant Level 2

Re: Unable to purchase data pass

 

Hi, I have problem with the daily data pass I used to buy. But in the last months, I can not buy it anymore. I text 3282 , the link it sent me can not open with the WiFi swithed to off. It shows: Safari could not open the page because the server stopped responding. I have two mobile phones, they have the same problem. Anybody knows how to solve this problem. Thanks a lot.

Flag this to a Moderator
Message 64 of 95
2,261 Views
Former Moderator FidoKija
Former Moderator

Re: Unable to purchase data pass

Hey Fiona66! Smiley 

 

Welcome to the community! I'd like to take a closer look into your account to have this resolved. 

 

I'm sending you a private message your way. See you soon! 



Flag this to a Moderator
Message 65 of 95
2,256 Views
I'm a Participant Level 1 shuang07
I'm a Participant Level 1

Re: Unable to purchase data pass

Hello, i also cannot access the data pass options on my phone. It just shows error message.

Flag this to a Moderator
Message 66 of 95
2,053 Views
Former Moderator FidoKija
Former Moderator

Re: Unable to purchase data pass

Hey shuang07! 

 

Sending you a private message so we can escalate this. Smiley 



Flag this to a Moderator
Message 67 of 95
2,051 Views
I'm a Participant Level 1 zsm2800
I'm a Participant Level 1

Re: Unable to purchase data pass

Hello, i also cannot access the data pass options on my phone.

Flag this to a Moderator
Message 68 of 95
2,000 Views
Moderator (inactive) FidoThomas
Moderator (inactive)

Re: Unable to purchase data pass

Hey @zsm2800,

 

Welcome to the Community!

 

No worries, I'll send you a PM and we'll check it out together Smiley

 

Talk to you soon!



Flag this to a Moderator
Message 69 of 95
1,997 Views
I'm a Participant Level 1 carol_you
I'm a Participant Level 1

Re: Unable to purchase data pass

I'm having the same issue. I need help too.

 

Thx

Flag this to a Moderator
Message 70 of 95
1,981 Views