Unable to purchase data pass

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I'm a Participant Level 3 lily002672
I'm a Participant Level 3

Unable to purchase data pass

I have a text & call plan and I need to buy the data pass. But when I tap the link www.fido.mobi/data through my phone the browser shows

"HTTP Status 404-/data

type Status report

message/data

description The requested resource (/data) is not available"

My cell phone is iphone se (unclock) and my cellular data is turning on. I taped the url when my phone was connected to wifi. If I need to turn the wifi off, I couldn't get access to any website at all cause there is no data in my phone plan.

Who can help me??

Accepted Solution

Re: Unable to purchase data pass

Hey @QueenL!

 

Data passes are no longer available. To use data, you must change to a plan with data.

 

You can change plan via your Fido.ca account. Let us know if you have questions Smiley

 

 

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Re: Unable to purchase data pass

Hello @Fieldwing Smiley

I moved your post here since it's about the same topic.


You will find the answer you need here concerning the data pass.



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I'm a Participant Level 1 Janel1
I'm a Participant Level 1

Re: Unable to purchase data pass

I too am having this same issue.

 

I have texted 3282 "data", clicked on the link sent to me (with my WIFI off and data turned on) for "www.fido.mobi/data", and it says "This site can't be reached" / "took too long to respond" "Err_Timed_Out". I've had this same issue in the past, not sure why it won't work.

 

Thank you,

 

Janel

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Re: Unable to purchase data pass

Hey @Janel1!

 

Please check out the solution above; data passes are no longer available.

 

To get data, it would require a plan change. You can log in to your online account and view the plan options Smiley



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I'm a Participant Level 2 Fiona66
I'm a Participant Level 2

Re: Unable to purchase data pass

Hi there,

 

I changed a new iphone 7s, text 3282, got the link www.fido.mobil/data, but shows: Safari cannot open the page.

Could you please check it for me.

 

Thanks a lot

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Senior MVP Senior MVP
Senior MVP

Re: Unable to purchase data pass

Hello Fiona66,

 

  Have you had a chance to check the solution above? Data passes are no longer available. If you wish to use data, you would need to change to a plan with data. You should be able to change your plan via My Account.

 

Hope this helps 😀

 

Cheers

 


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