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Unable to Receive Fido WiFi Calls

AliKay
I'm a contributor level 2
I'm a contributor level 2

I joined Fido in January 2018 on a monthly plan(BYOD) and immediately enabled WiFi calling on my unlocked LG G4 as I have poor Fido network coverage in my area. 

 

WiFi calling worked like a charm. I even tested it on airplane mode. I had no problem with outgoing and incoming WiFi calls.

 

Now as of few days ago, I have noticed that I can only make outgoing WiFi calls. I am unable to receive and WiFi calls!

 

Mind you that all other features like using data and making regular GSM calls work fine.

 

Fido customer service was unable to help me and I am still where I started.

 

Any idea how to fix this?

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