Hello Gemmas,
Welcome to the community!
I'm not certain, however, you might be able to remove the temporary suspension via your My Account --> My Usage. From your Dashboard, the option to Manage temporary suspension is under Quick Actions.
You should note that I'm not sure whether the temporary suspension can be reinstated only for a short period. Once cancelled, the temporary suspension might not be available again until the next billing cycle.
If you are abroad, you should note that Fido Roam is automatically enabled on Data, Talk & Text and Talk & Text plans. If you did not wish to use the feature, you would need to opt-out of Fido Roam. In doing so, your usage would be on a pay-per-use basis. You can view those rates here.
In order to prevent unintended roaming charges, it is generally recommended to disable data and roaming data. However, you should note that disabling those settings does not prevent roaming for voice and messaging. In addition, some manufacturers might allow some data usage to occur despite those settings (see here). That's why it is also generally recommended to enable Airplane and/or Flight modes in order to prevent unintended roaming usage. You could then manually enable Wifi when required.
The Fido Roam charges will incur if your phone uses services -- make or receive a call, send a text message or use data abroad.
While receiving SMS would not incur the roaming charge, it's worth mentioning that the data contained within MMS (incoming or outgoing) would be considered roaming data and charged accordingly. You should note that MMS are not solely restricted to pictures or video messages. Messages with subject headers or group messages etc are also considered MMS. Disabling MMS should prevent that data transfer. Though, it should further be noted that iMessages and RCS messages are sent (and received) as data and not as text messages (SMS). Even if the text message received is SMS, if your device is configured to provide Delivery and/or Read receipts, those would be sent as SMS or data and considered roaming usage.
Unanswered incoming calls and having them go to voicemail should also not incur roaming charges (see here and here). However, it should be noted that checking your voicemail would be considered roaming as one must call the voicemail service. In addition, it should also be mentioned that the Voicemail-to-text feature notifications would be sent as MMS (roaming data). Similarly, I believe iPhone's Visual Voicemail would use data (roaming, if abroad).
If you would like to discuss your matter your situation, you would need to contact customer service.
Hope this helps 😀
Cheers
