I've been receiving calls daily from the same number 1-844-277-6920. Sometimes 2-3 times a day for a week straight! When I answer, the caller hangs up. When I don't answer they leave voicemail where someone says hello? Then hangs up after. I have seen some posts saying this number is a scam pretending to be "Fido"? Is it Fido? How do I get it to stop?
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I have been having the same situation.
I finally picked up earlier this morning and a woman picked up and asked me if I was (my name) and then described my phone to me and asked to confirm that that was the phone I was using. She was correct on both accounts. (Note that lots of websites and apps have access to the type of device you're using, as well as your name, and this information is commonly used in phone scams.)
She then asked three survery questions I can not remember and then told me about a "limited time offer" in which I could get Unlimited Talk and Text and 5gb of data for $55 on your "medium" plan. When I declined that, she offer a "small" plan that was the same except only offered 1gb of data for $45. (I do not know if these offerers are legitimate, but if they're not that's at least some clear evidence this is a scam.)
After I told her I would need time to think about it, and would call FIdo back when I'd made a decision, she insisted that this was a "very beneficial offer" for me, (she said this, without exaggeration, about fifteen times throughout the conversation.) and said it was not available in store or online. Only through her, and only through this call. (I should mention the only thing I was getting out of this was the data. I've never gone over my monthly minutes and already haved unlimited text.) She would not take a no for an answer, going so far as to insist that she would call back later in the evening once I'd made a decision. I then told her I was not interested, said goodbye, and hung up the phone. She then called back twice, I ignored the call both times. I do not plan on picking up the phone later in the evening.
I am kicking myself for not letting her get to the point where she asks for my information, as depending on what she asks I could potentially definitely determine whether or not this was a scam. (I am not willing to put up with her enough to let her call back and see what she asks.)
After the call, I immediately Googled the number, bringing up this forum as the first result, but just below that at least three different websites saying they had received calls from the number, about 50/50 split of people insisting the call was from Fido, and the others saying it was a scam. Some of the people claiming it was a scam reported people claiming to be companies other Fido were were trying to scam them using the number.
There are two possibilities here:
1. Someone is trying to scam me. They used information from one or more of a plethora of apps and websites that I have clicked through all the agreements and terms of service and permissions on without reading to contact me and lull me into a sense of security using my phone model and full name, before trying to scam me. Scammers are known to disguise their number as someone else's so they cannot be traced, or in this case, to further the lie that they are Fido. This is common.
2. Fido's telemarketing team is abyssmal. At best we have an overworked underpaid team of staff desperately pining for the comission of a sale. At worst we have staff members following achaic telemarking rules like "you may not hang up unless you've made a sale" under threat of firing.
Ultimately it does not matter to me which it is, as I have now blocked the number. I am angry and concerned for others who may potentially fall victim to what is if not technically a scam, is extremely unethical marketing practices aimed at using manipulative language and the duress of a time restriction to make sales. All the insistence from the Mods on this forum that this number is in fact Fido is either convincing victims to fall prey to the scammers pretending to be Fido using their number, or is acknowledging and absolutely infuriatingly awful teams.
Either way my Fido's reputation has been permanently soured for me and I am frankly embarassed for the company.
One of these calls came through last night, and I finally took it even though I was busy, as I didn't recognize the number.
They claimed to be Fido with a deal only available through that call. I stated I was busy and to send it via the website. That was refused...this deal was only through that call. I asked to be dropped from the call list. I was told that might not be possible.
I don't know what the deal was, and I don't care. Any Fido deal should be made available to me via my contact method of choice. If Rogers / Fido cannot abide by that, then I will vote with my wallet, as you do not value my business.
Annoying and ignoring the requests of existing customers is a poor method of retaining them.
I have been getting called by the "winback" team from Fido as well. In the recent weeks as much as twice a day during weekdays.
Unfortunately, I am either working and can't pick up, or I am too slow to (they don't tend to let things ring until it hits voicemail), or when I do pick up, the call terminates.
To be clear: I am more than happy to entertain a winback offer from Fido. But if you want me back, make an effort instead of spam calling me with a frankly useless outsourced service.
So, this is my last resort to find some meaningful solution here. Already chatted with Fido support asking what special offer this could be, but they said they can't offer me anything besides what is publically viewable on the website. They also really suggested I should try picking up the phone - I have been for 3 weeks (my phone is generally on silent most of the time).
So maybe Fido support is able to extend this special offer to me here? You PM me (not the other way around please).