Switching plans issue

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I'm a Participant Level 2
I'm a Participant Level 2

Switching plans issue

Has anyone successfully changed their plan via the online chat option? The 611 number does not seem to be working right now either...

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Former Moderator
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Re: Switching plans issue

Hi @felz & welcome to the Community!

 

Were you finally able to change your plan? Let me know. Smiley



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Switching plans issue

@FidoMaria Good morning, unfortunately I was unable to get through. I had the day off of work so I sat in the online chat waiting for someone and I tried and tried to get through to the 611 number but unfortunately nothing worked. Sad and then when I did finally get through, the automated voice said that the number was closed for the evening despite the fact that it was 4:30pm and they're supposed to be open later than that time.

 

it was a really disappointing experience and time consuming too

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