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Djstatic420
I'm a participant level 1
I'm a participant level 1

I have been with fido for over 10 years, and recently I feel i was extorted and unable to contact anyone in regards to this issue.

I was late on a monthly payment because the app stopped accepting my same card ive always used to make my payments. Also the app kept making me set up a promise to pay as well as taking automatic payments out from the card. Charging me a penalty making my bill double then triple because that card was not being accepted by fido through the app and through the website. I couldn't reach a person through the phone because it kept redirecting my calls due to my account status only giving me the option to pay for these missed payment charges that were not my fault. It wouldn't allow me to speak to anyone or contact anyone through my device while charging me penalties every couple weeks. My phone bill is extremely high as it is and I've always been loyal to fido however after this experience I never want to be in a situation like this again, and its enough for me to consider leaving fido after over 10 years. Its not right to be charging me all these extra fees on top of disconnecting my phone while I am unable to contact anyone directly or do anything about it until the balance of hundreds of dollars is paid in extra fees that fido made up. Not accepting the same method of payment ive used for years and years all the sudden. Thanks fido for giving me no option to stop these extra charges from happening or redirecting my calls so I can't contact anyoneor an actual person due to my account status. 

2 REPLIES 2

goblowyourself
I'm a participant level 1
I'm a participant level 1

I may not have the same circumstances, however, I agree with the fact that Fido has completely changed their whole customer service.  For instance, I used to be able to call in when I was having a trouble with my phone and speak with the customer service agent, now I can't call in now. I can only get transferred to a customer service agent after I've used the chat bot and talk to a live agent but you have to tell the chatbot live agent twice before you can even get a chance to be transferred.  Which is seriously starting to tick me off because I constantly have to reset my phone. I'm a developer and I do a lot of testing through my phone.  So having to constantly go online to then get given a number to be transferred to call to go through all these numerous steps that you press one or you press eight or you press this or you press that and waiting for over 6-7 minutes of automated responses before you actually get a chance to wait in line to speak to someone is really making me upset with Fido.  And I have been with Fido since 2003.  And as of now I kind of just want to go with Rogers

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