Scam calls. Is Fido has no protection on the data??

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I'm a Participant Level 3
I'm a Participant Level 3

Scam calls. Is Fido has no protection on the data??

Hello Fido.

 

Today I have been called three times from the numbers as follow: 

+248 9999 68,

+248 9999 25,

+248 9999 37. 

Caller ID shows name "Seychelles". I checked those number online and on website WhoCallsMe.com they are posted by many people today. I accidently answer one call, never called back to, and blocked all three numbers.

My question is there are a lot of people affected by this scam today, hoppefully most people understood that it's a type of scam. but anyway, most affected numbers are registered with Fido or Rogers (which is the same company basically). You have all users' data, and you must protect this data. Then how it happened than in one day so many people were called from the same numbers?? Don't tell me that the scammers use computer generated numbers, because most of the affected people were from Toronto Area. I've been living in Alberta for two years. but kept my Ontario number, so basically my information is registered in Ontario. 

I do need real answers!!!! What kind of steps are you going to make to protect my personal information?? 

Probably about two weeks ago I received another call from +1 (867) 992-0248, it was recorded message from CRA (which I'm fully aware is a scam) with a treat to arrest me if I won't call them immidiatly. I blocked this number too. 

Anyway, to block numbers it's not a solution to this, data protection is. And it feels that all personal information is leaking from Fido to the hands of scamers.

I do request to contact me and explain what is going on not in general term but with a technical solution!!!

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Re: Scam calls. Is Fido has no protection on the data??

Hey @Irinac,

 

Welcome to the Community!

 

I completely understand that receiving those types of calls is not pleasant at all and can be a great irritant and I assure you that we take this very seriously.

 

You can also rest assured that we have nothing to do with these kinds of calls and don’t support them in any way.  Unfortunately, there isn’t anything we can do to stop these companies from contacting you because there are no laws stopping them from doing so. But we do everything we can to lower their chances of getting in touch with you.

 

We use sophisticated anti-spam software in our network to protect you from spammers. The software has advanced threat detection algorithms to constantly hunt for and identify suspicious activity. We also have a dedicated team who monitors and detect for mobile messaging threats and creates configurations to block current/new issues in real-time.

 

We try our best to stop these kinds of activities, however, as much as we try, we can't stop them all!

 

Most importantly, we would never sell or share any of our customers' personal information, including phone numbers, as your privacy and security stays one of our top priorities!

 

Avoid picking up those calls as much as possible and make sure to block the unwanted calls by blocking the caller's number. 

 

I also recommend reporting the incident to the Canadian Anti-Fraud Centre:

 

Their site provides a large amount of information on known scams.

 

You can check it out for more details.

 

 

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I'm a Participant Level 2
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Re: Scam calls. Is Fido has no protection on the data??

Is there any way -other than call the voicemail from my phone- to retrieve (and delete) the scam messages recorded in the voice mail?

Thanks!

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Re: Scam calls. Is Fido has no protection on the data??

You can follow these steps to check your voicemail from another device or landline @Rick_A:

  1. Call your Fido phone number from another phone.
  2. When you hear the voicemail greeting, press #.
  3. Enter your voicemail access code and press #.

Keep in mind that if you're calling from a non-Canadian number, long distance charges will apply. If you call from another Canadian number, regular roaming charges will apply.

 

Hope this helps!

 

 



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Re: Scam calls. Is Fido has no protection on the data??

I am quite used to getting several scam calls everyday. However, today the scam call went to the next level! They claimed that they were from FIDO Chinese office. I would really appreciate some explanations why the scammer knew I am FIDO users. Thanks! 

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Re: Scam calls. Is Fido has no protection on the data??

Hello HungS,

 

  Welcome to the community!

 

  I understand how frustrating it can be getting all of these SPAM calls. As explained in an earlier post, it's actually rather simple to target customers from a particular provider. All they need is to choose an area code and prefix for their chosen target and sequentially dial those numbers from 0000 to 9999. If the caller wasn't from Fido, then the spammers/scammers weren't likely targeting you specifically.

 

  There have even been instances where customers have ported their phone numbers to a different provider yet still receive SPAM targeted at their previous provider. That could be taken as evidence that the spammers/scammers use the online phone number databases rather than actual mobile provider customer information.

 

Hope this helps 😀

 

Cheers

 


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Re: Scam calls. Is Fido has no protection on the data??

My husband has Telus and only receives one or two spam calls per week. I get between 5-10 PER DAY!!!!! It's driving me crazy because I'm working from home like everyone else and so I have to leave my ring tone on. I'm a few interrupted meetings away from switching to telus o.O

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Re: Scam calls. Is Fido has no protection on the data??

Hey @Jawzz Smiley

 

We really would hate if you left and we do our absolute best to prevent these types of calls.

 

On our end, we are working close with industry partners to implement solutions in order minimise their occurrence and there are steps you can take on your end as well. Check out @FidoClaudia's solution above to learn more.

 

 



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Re: Scam calls. Is Fido has no protection on the data??

Hello Jawzz,

 

  Welcome to the community!

 

  I think everyone is rather fed up about getting SPAM and SCAM calls from spoofed numbers. Unfortunately, there currently isn't much that any of the mobile providers can do to prevent them. Since the spammers/scammers use spoofed numbers, it is not possible to identify the true spammers' number.

 

  I understand it might appear that other providers might not be as affected. However, none of the providers are immune to the SPAM calls everyone has been receiving. If your husband hasn't been receiving the same calls, it's likely because those particular spammers/scammers haven't targeted his area code/prefix combination recently. As mentioned previously in this thread, all phone numbers -- whether landline or mobile -- are in databases which are readily available online. Certain prefixes are designated as landlines, others as Rogers, Fido, Bell, etc. All a spammer/scammer needs to do is have a computer sequentially dial the numbers of a desired area code/prefix combination from 0000 to 9999 and all of those customers would be with their desired target (see here). Your husband may have been lucky so far, but other Telus customers have received SPAM calls as well.

 

  That said, the mobile providers have implemented Universal Call Blocking as a measure to try to reduce the amount of nuisance calls. In addition, a new technology, STIR/SHAKEN (Secure Telephone Identity Revisited/Signature-based Handling of Asserted Information Using Tokens) is being adopted to further reduce the amount of nuisance calls (see here). However, I have my doubts as to whether those measures will reduce the amount of SPAM calls. My understanding is the STIR/SHAKEN will only identify possible SPAM calls and mark the calls as suspected SPAM.

 

Hope this helps 😀

 

Cheers

 


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Re: Scam calls. Is Fido has no protection on the data??

FIDO, IS IT A SCAM?

 

With due respect to Fido solutions, I had changed to a new number after getting a lot of scam calls. The hunting by the scammers began again just after one week of getting my new number. Most of the numbers are fido registered and appear very local having the same first few digits. I STRONGLY BELIEVE IT"S FIDO THAT ALLOWS THIS TYPE OF SCAM. QUESTIONS IS WHAT THEY GET AFTER DOING THIS SCAM! There could be many reasons here is one---according to me!

 

HERE IS THE BREAKDOWN:

1. Some calls would come from international scammers like some South African countries. When you call back (need not talk or your phone is received by the other side) you would be shown to have called international call and you would be charged for that. I was charged $29 (CAD) alleging to have called for 15 minutes. When you call them they just read a template with a conclusion that it's compulsory to pay them.

 

2. I AM STILL A FIDO SOLUTION CUSTOMER BECAUSE I TOOK A  DEVICE WITH TWO YEARS PLAN THAT'S HOW I AM TRAPPED>

3. I AM WRITING THIS BECAUSE I AM BORED OF GETTING SCAM CALL>

fido.JPG

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Re: Scam calls. Is Fido has no protection on the data??

Hello Ajrup11,

 

  Sorry to hear you've incurred long-distance charges, apparently as a result of these SPAM calls. However, Fido isn't (nor are any of the other mobile providers) complicit with the SCAMs.

 

   As mentioned previously, they tend to target the different mobile providers' customers using the different area code/prefix combinations (see here).

 


@Ajrup11 wrote:..Most of the numbers are fido registered and appear very local having the same first few digits..

  In addition, the spammers/scammers often call using spoofed phone numbers.The spammers/scammers will tend to spoof phone numbers within their target range to make potential victims think the calls are coming from people they might know. Since your area code/prefix is for Fido (unless you ported from another provider), many of the calls will also appear to come from Fido phone numbers. It's called Neighbour spoofing (see here and here). In some instances, the spammers/scammers will use the recipients' own phone numbers to make the calls, called mirroring. Even the RCMP are not immune to being spoofed (see here). The RCMP are not in collusion with the spammers/scammers either. Those are just the phone numbers the spammers/scammers chose to spoof. Unfortunately, there isn't much that can be done to prevent numbers from being spoofed. 

 

  I understand it appears like they might be targeting Fido customers, however, none of the providers are immune to the SPAM calls everyone has been receiving. In fact, the problem is broader than solely a Canadian issue -- it's Worldwide (see here).

 

  Unfortunately, until the technology to unmask the true number of spammers/scammers is readily available (not simply the number shown on the caller ID), the only solution currently is to block the numbers on your phone. You should note that blocking the calls only prevents the calls from ringing your phone. It does not prevent the callers from leaving voicemail. There are (at least were) some apps which claimed to also prevent callers from leaving voicemail. They worked by answering and almost simultaneously ending the calls. While those apps do prevent calls from going to voicemail, the calls are also considered 'answered' and therefore count as airtime.

 

  As suggested in the BBB alert, it's best not to answer calls from phone numbers you don't recognise. To further their suggestion, it might also be prudent not to return calls to phone numbers you do not recognise. If the call was important, the caller would have left a message.

 

Hope this helps 😀

 

Cheers

 

 

 

 

 

 


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