Scam calls. Is Fido has no protection on the data??

I'm a Participant Level 3 Irinac
I'm a Participant Level 3

Scam calls. Is Fido has no protection on the data??

Hello Fido.


Today I have been called three times from the numbers as follow: 

+248 9999 68,

+248 9999 25,

+248 9999 37. 

Caller ID shows name "Seychelles". I checked those number online and on website they are posted by many people today. I accidently answer one call, never called back to, and blocked all three numbers.

My question is there are a lot of people affected by this scam today, hoppefully most people understood that it's a type of scam. but anyway, most affected numbers are registered with Fido or Rogers (which is the same company basically). You have all users' data, and you must protect this data. Then how it happened than in one day so many people were called from the same numbers?? Don't tell me that the scammers use computer generated numbers, because most of the affected people were from Toronto Area. I've been living in Alberta for two years. but kept my Ontario number, so basically my information is registered in Ontario. 

I do need real answers!!!! What kind of steps are you going to make to protect my personal information?? 

Probably about two weeks ago I received another call from +1 (867) 992-0248, it was recorded message from CRA (which I'm fully aware is a scam) with a treat to arrest me if I won't call them immidiatly. I blocked this number too. 

Anyway, to block numbers it's not a solution to this, data protection is. And it feels that all personal information is leaking from Fido to the hands of scamers.

I do request to contact me and explain what is going on not in general term but with a technical solution!!!

Accepted Solution

Re: Scam calls. Is Fido has no protection on the data??

Hey @Irinac,


Welcome to the Community!


I completely understand that receiving those types of calls is not pleasant at all and can be a great irritant and I assure you that we take this very seriously.


You can also rest assured that we have nothing to do with these kinds of calls and don’t support them in any way.  Unfortunately, there isn’t anything we can do to stop these companies from contacting you because there are no laws stopping them from doing so. But we do everything we can to lower their chances of getting in touch with you.


We use sophisticated anti-spam software in our network to protect you from spammers. The software has advanced threat detection algorithms to constantly hunt for and identify suspicious activity. We also have a dedicated team who monitors and detect for mobile messaging threats and creates configurations to block current/new issues in real-time.


We try our best to stop these kinds of activities, however, as much as we try, we can't stop them all!


Most importantly, we would never sell or share any of our customers' personal information, including phone numbers, as your privacy and security stays one of our top priorities!


Avoid picking up those calls as much as possible and make sure to block the unwanted calls by blocking the caller's number. 


I also recommend reporting the incident to the Canadian Anti-Fraud Centre:


Their site provides a large amount of information on known scams.


You can check it out for more details.



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I'm a Participant Level 2 Rick_A
I'm a Participant Level 2

Re: Scam calls. Is Fido has no protection on the data??

Is there any way -other than call the voicemail from my phone- to retrieve (and delete) the scam messages recorded in the voice mail?


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Re: Scam calls. Is Fido has no protection on the data??

You can follow these steps to check your voicemail from another device or landline @Rick_A:

  1. Call your Fido phone number from another phone.
  2. When you hear the voicemail greeting, press #.
  3. Enter your voicemail access code and press #.

Keep in mind that if you're calling from a non-Canadian number, long distance charges will apply. If you call from another Canadian number, regular roaming charges will apply.


Hope this helps!



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I'm a Participant Level 1 HungS
I'm a Participant Level 1

Re: Scam calls. Is Fido has no protection on the data??

I am quite used to getting several scam calls everyday. However, today the scam call went to the next level! They claimed that they were from FIDO Chinese office. I would really appreciate some explanations why the scammer knew I am FIDO users. Thanks! 

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Message 33 of 34
Senior MVP Senior MVP
Senior MVP

Re: Scam calls. Is Fido has no protection on the data??

Hello HungS,


  Welcome to the community!


  I understand how frustrating it can be getting all of these SPAM calls. As explained in an earlier post, it's actually rather simple to target customers from a particular provider. All they need is to choose an area code and prefix for their chosen target and sequentially dial those numbers from 0000 to 9999. If the caller wasn't from Fido, then the spammers/scammers weren't likely targeting you specifically.


  There have even been instances where customers have ported their phone numbers to a different provider yet still receive SPAM targeted at their previous provider. That could be taken as evidence that the spammers/scammers use the online phone number databases rather than actual mobile provider customer information.


Hope this helps 😀




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