SIM card

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I'm a Participant Level 1
I'm a Participant Level 1

SIM card

Hi I was wondering how do I register my new SIM card?

 

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Accepted Solution

Re: SIM card

Hi @Cheyenne1

 

 

Things to Know
  • Before you change your SIM card, make sure to save your contacts on your phone as you won’t be able to access them from your old SIM card once it is changed.
  • If you change your SIM card because you reported your phone lost or stolen, you will need to remove the service restriction online.

To change your SIM card

  • Log in to My Account.
  • Click on Update SIM card under the Service section.
  • In the dropdown menu, select the Fido number to which you need to update the SIM card.
  • Enter the new SIM card number in the required field.
  • Select Next.

 

Also you can gett he info here.

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Solution

Re: SIM card

Hi @Cheyenne1

 

 

Things to Know
  • Before you change your SIM card, make sure to save your contacts on your phone as you won’t be able to access them from your old SIM card once it is changed.
  • If you change your SIM card because you reported your phone lost or stolen, you will need to remove the service restriction online.

To change your SIM card

  • Log in to My Account.
  • Click on Update SIM card under the Service section.
  • In the dropdown menu, select the Fido number to which you need to update the SIM card.
  • Enter the new SIM card number in the required field.
  • Select Next.

 

Also you can gett he info here.



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I'm a Participant Level 2
I'm a Participant Level 2

Re: SIM card

I cannot find the Update SIM Card in the service tab now. 

 

Is there any latest change in the Fido website?

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Former Moderator
Former Moderator

Re: SIM card

Hey gregory37w!

 

Welcome to the Community!

 

Do you have a prepaid account or a monthly account?

 

Let us know!



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I'm a Participant Level 2
I'm a Participant Level 2

Re: SIM card

It is a prepaid account

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Former Moderator
Former Moderator

Re: SIM card

Hi @gregory37w!

 

You should be able to update your SIM card on Fido.ca.

 

Do you use your e-mail address as your username when you log in?



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