July 2019
Hello,
I recently received a returned payment charge on my bill.
There were 5 attempts by Fido to charge my credit card via pre-authorized payment, yet not once did my e-mail (tied to the account) receive a notification.
I did pay the amount in full upon logging in to my account out of the blue, yet I am still assessed a returned payment charge in addition to late fee.
Given that Fido seems to be going the route of discount carriers while not offering discount rates, I am not even able to call without possibly being dinged $10.
I am requesting the cancellation or refund of the returned payment charge, as I disagree with the way this was done - without notifying the customer.
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