Restore my service

Restore my service

Restore my service

qqwdf10012
I'm a Participant Level 1

Restore my service

I have been to Vietnam for work didnt know the credit card is expired. My phone number been cancled. I already make payment. Can you  restore my service ASAP.Thank you.

2 REPLIES 2
Cawtau
Senior MVP

Hello Qqwdf10012,

 

  Welcome to the community!

 

  If your account was suspended because of non-payment, you'll need to contact Fido's Credit Operations team: dial *732 from your Fido phone or 1-888-288-2106 from any other phone (see here). You should note that if your services were suspended due to non-payment, you would incur a service suspension fee (see here).

 

Hope this helps 😀

 

Cheers

 


KAPABLE-K
MVP

Hello @qqwdf10012,

 

Welcome to the community!

 

If your account has been suspended for non-payment you can have it reactivated by bringing your account up to date by making all necessary payments. If your number has been totally cancelled there is still a chance of getting it back, either way, you will need to contact customer service and they can help your sort this out.

 

You can contact customer service even from outside of the country through any of the available methods listed here.