Request to Download my Old Bills from 2021 to 2022

[Huy_An]

Hi everyone, I strongly need help since I had reached out to many Fido Staff, and no one could help me with my request.

I was with Fido a long time ago until 2022, and now I would like to review and download some of my bills from 2021 and 2022 (As evidence for some paperwork with the government). I did call 888-481-3436 to request a call back from the Billing Department, but it has never been successful due to IT keeping refusing me for 2 weeks already.

Please, I truly need someone, specially Fido employee, to give me a hand for my request since I will need them asap. 

[Cawtau]

Hello Huy_An,

Welcome to the community!

  Firstly, you should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor would be in any position to address your matter.

  Unfortunately, I do not know for how long bills are kept after customers have left Fido. If your bills are still available, you should note that there is a Bill Reprint charge (see here).

  I understand you have already attempted to contact them, however, if you would like to further your request for those bills, you would need to contact customer service again.

Hope this helps 😀

Cheers

[Huy_An]

Hi Cawtau,

Firstly, I would like to say thank you for responding to my question.

Yes, I do aware the fee for reprint those old bills and have no issues. On the other hand, there are NO chances that I could schedule a call back with a real agent. Seems like Fido did lay off all humans and replace with a limited ability AI to save some cost.

I truly need someone in Fido could help me transfer to talk with Customer service.

Thank you!