Refund Request

[724763127]

In Dec 2024, I spoke with your agent to switch three numbers to Fido. We agreed on a plan price, but after receiving my SIN, the actual price was higher, so I cancelled immediately. I was told no charges would apply.

However, I was later charged $275.53. Your agent told me to pay first and said the amount would be refunded in the April bill. The bill is now out, and no refund has been issued. I have not used your service at all.

Please explain this and refund $275.53 immediately. I have email/chat records to support my case.

[Cawtau · Accepted solution]

Hello 724763127,

Welcome to the community!

  Firstly, you should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor would we know what was previously discussed. If you wished to discuss your situation, you would need to contact customer service. 

Hope this helps 😀

Cheers