Reactivate Temporary Suspension

Reply
I'm a Participant Level 1 wenlanyan
I'm a Participant Level 1

Reactivate Temporary Suspension

Hi,

I suspend my account for last two months and I need to use my phone now. But I can't make any call to Fido so what should I do?

 

thanks for help!

 

 

Accepted Solution

Re: Reactivate Temporary Suspension

Hi wenlanyan! 

 

We'll need to remove the suspension so that you can use your phone. You can find all the ways to contact us here to do that.

 

If you prefer, we can send you a PM here on the Community as well.

 

Let us know what you prefer! 

View solution in context
Flag this to a Moderator
Message 1 of 48
11,766 Views
I'm a Participant Level 1 868928458
I'm a Participant Level 1

Re: Reactivate Temporary Suspension

I want to remove the suspension and reactivate my phone. Can you please send me PM asap. Also let me know that will it charge me to reactivate phone before the end of suspension?
Flag this to a Moderator
Message 31 of 48
673 Views
Moderator
Moderator

Re: Reactivate Temporary Suspension

Hey @868928458,

 

We'll need to take a look at your account to be able to answer your question and remove the suspension.

 

I'm sending you a PM shortly.

 

Also, for any account related questions, you can also contact us here.

 

Talk soon!



Flag this to a Moderator
Message 32 of 48
665 Views
I'm a Participant Level 2 Volanda
I'm a Participant Level 2

Re: Reactivate Temporary Suspension

Hi there,

 

I have suspended my fido number for 2 months cause I was travelling overseas. Can someone help me reactivate my number?

Flag this to a Moderator
Message 33 of 48
636 Views
Moderator
Moderator

Re: Reactivate Temporary Suspension

Hey @Volanda,

 

I'll send you a PM right away to help remove the temporary suspension. For any account related questions, you can also reach us here.

 

Talk soon.

 

 



Flag this to a Moderator
Message 34 of 48
622 Views
I'm a Participant Level 1 haassttii
I'm a Participant Level 1

Re: Reactivate Temporary Suspension

Hi,

I have suspended my sim card and now I want to activate it.How is it possible?

Flag this to a Moderator
Message 35 of 48
621 Views
Moderator
Moderator

Re: Reactivate Temporary Suspension

Hey @haassttii!

 

I've moved your post here as the topic is the same and the solution explains how to remove it.

 

If you want to get it done here, let us know and we'll send you a PM.

 

 



Flag this to a Moderator
Message 36 of 48
597 Views
I'm a Participant Level 1 dnylee
I'm a Participant Level 1

Re: Reactivate Temporary Suspension

I cannot contact customer service (*611) to reactivate my phone. Is my only option is to visit the Fido store? (It's not in a near location) 

Flag this to a Moderator
Message 37 of 48
505 Views
Moderator
Moderator

Re: Reactivate Temporary Suspension

Hey @dnylee

 

Welcome to the Community!

 

I moved your post here since it's about the same topic and the solution will give you the info you are looking for Smiley

 

If calling is not an option, you can use Live Chat, Facebook or Twitter. We can also send you a PM on here if you prefer.

 

Let us know!



Flag this to a Moderator
Message 38 of 48
483 Views
I'm a Participant Level 2 prenui_01
I'm a Participant Level 2

Re: Reactivate Temporary Suspension

Hey,

I'll be returning back to Canada on August 30th so I would like my current temporary suspension to be lifted from that day on wards. Could you assist me with this process by messaging on PM and inform me of my updated billing dates once my number is active again?

 

Regards

Flag this to a Moderator
Message 39 of 48
436 Views
Moderator (inactive) FidoFaiza
Moderator (inactive)

Re: Reactivate Temporary Suspension

Hi @prenui_01, it's not possible to remove the suspension in advance.You can contact us on the 30th to have it removed. Thanks Smiley



Flag this to a Moderator
Message 40 of 48
426 Views