Reactivate Temporary Suspension

Reactivate Temporary Suspension

Reactivate Temporary Suspension

SOLVED
I'm a Participant Level 1

Reactivate Temporary Suspension

Hi,

I suspend my account for last two months and I need to use my phone now. But I can't make any call to Fido so what should I do?

 

thanks for help!

 

 

Accepted Solution

Re: Reactivate Temporary Suspension

Solved by Former Moderator FidoMegan

Hi wenlanyan! 

 

We'll need to remove the suspension so that you can use your phone. You can find all the ways to contact us here to do that.

 

If you prefer, we can send you a PM here on the Community as well.

 

Let us know what you prefer! 

View solution in context
51 REPLIES 51
I'm a Participant Level 2

Working time on Saturday is 9am but I need to reactivate before that

Hey @Rama1! We're going to help you remove the suspension. Please get back to our PM when you have a chance.

 

 



I'm a Participant Level 1

Hi. Please can you reconnect my fido?

Pls send me a PM.

Hey @Shalewa

 

Welcome aboard the Community!

 

We can certainly help you with the reactivation of your services. You can always contact us through our Social Media channels for a quick response. 

 

A PM is coming your way shortly.

 

 



I'm a Participant Level 1

Hi,

I have suspended my sim card and now I want to activate it.How is it possible?

Hey @haassttii!

 

I've moved your post here as the topic is the same and the solution explains how to remove it.

 

If you want to get it done here, let us know and we'll send you a PM.

 

 



I'm a Participant Level 1

I cannot contact customer service (*611) to reactivate my phone. Is my only option is to visit the Fido store? (It's not in a near location) 

Hey @dnylee

 

Welcome to the Community!

 

I moved your post here since it's about the same topic and the solution will give you the info you are looking for Smiley

 

If calling is not an option, you can use Live Chat, Facebook or Twitter. We can also send you a PM on here if you prefer.

 

Let us know!



I'm a Participant Level 2

Hey,

I'll be returning back to Canada on August 30th so I would like my current temporary suspension to be lifted from that day on wards. Could you assist me with this process by messaging on PM and inform me of my updated billing dates once my number is active again?

 

Regards

Hi @prenui_01, it's not possible to remove the suspension in advance.You can contact us on the 30th to have it removed. Thanks Smiley



I'm a Participant Level 2

Hey, I changed my mind and would like to remove my temporary suspension and reactivate my number today i.e 28th August. Could you assist me with this here on PM?

I'll send you a PM so we can get that done @prenui_01 Smiley


Keep in mind the quickest way to get support for anything account specific in the future would be to contact customer care directly via these methods.

 

 



I'm a Participant Level 1

Asking if I can cancel the temporart suspension online somewhere.

Hey @TooBusyNow ,

 

Welcome to the Community!

 

I moved your post here since it's related. You can refer to the solution on top for your info Smiley

 

The only way would be with an agent, either online, over the phone or in person.



I'm a Participant Level 1

Hi there,

 

I went on vacation 3 months ago and I had to get my account deactivated to avoid paying the full blown monthly fee. However, now I'm back in Canada but I can't use my phone to even make phone calls, i.e I need to reactivate my account. 

 

Can anybody help me with this please? 

 

Thank you in advance

Hey @Yuvan ,

 

Welcome to the Community!

 

I moved your post here as it is about the same topic and you can refer to the solution to remove the temporary suspension.

 

If you prefer to do this here, let us know and we'll send you a PM Smiley



I'm a Participant Level 2

Hi there,

 

I have suspended my fido number for 2 months cause I was travelling overseas. Can someone help me reactivate my number?

Hey @Volanda,

 

I'll send you a PM right away to help remove the temporary suspension. For any account related questions, you can also reach us here.

 

Talk soon.

 

 



I'm a Participant Level 1

I need to reactivate my phone . I was outside the country and I suspended my account . I'm back and I need to activate my account 

Hey @waqas9777

 

Welcome to the community Smiley

 

I'll send you a PM so that we can take a look at this with you.

 

Talk to you soon!