Reactivate Temporary Suspension

[wenlanyan]

Hi,

I suspend my account for last two months and I need to use my phone now. But I can't make any call to Fido so what should I do?

thanks for help!

[wenlanyan]

Hi wenlanyan! 

We'll need to remove the suspension so that you can use your phone. You can find all the ways to contact us here to do that.

If you prefer, we can send you a PM here on the Community as well.

Let us know what you prefer! 

[FidoMegan · Accepted solution]

Hi wenlanyan! 

We'll need to remove the suspension so that you can use your phone. You can find all the ways to contact us here to do that.

If you prefer, we can send you a PM here on the Community as well.

Let us know what you prefer! 

[gardadien]

Can you please reactivate my account too? I need to use it ASAP and the customer service centre is currently closed.

Thanks!

[FidoKenny]

Hey @gardadien

I see that you created a thread for the same request, so I removed it on my end.

I can help you activate your line. I'm sending you a DM to get this looked into.

Talk to you soon.

[Atlantia]

Do I have to manually reactivate my account (i.e. call 611 or use online chat service) after a period of suspension ends? I've had a two-month temporary suspension for my phone number as well, but will only be using it two months after the first day of suspension. 

[Atlantia]

Actually I do need to reactivate my account before the suspension ends, although it's still going to be helpful if someone could answer to my question in the former reply. 

[KAPABLE-K]

Hello @Atlantia,

---

@Atlantia wrote:

Do I have to manually reactivate my account (i.e. call 611 or use online chat service) after a period of suspension ends? I've had a two-month temporary suspension for my phone number as well, but will only be using it two months after the first day of suspension. 

---

The suspension will automatically be removed after the two months period, the only time you will have to contact Fido to have it removed is when you want to reactivate the line before the suspension period ends.

[Atlantia]

Hello @KAPABLE-K, Thank you for replying. In this case, I'd like to remove the suspension before the period ends. Is there something that you can do to help me since I don't have any other phone numbers and am currently abroad?

[KAPABLE-K]

Hello @Atlantia,

I wish I could help you out but sadly I do not work for Fido i'm just a regular user like yourself.

You can message Fido on Facebook, Twitter or live chat you can get those links here.

A moderator here in the community can also help you out but it could take longer because the community forum is not live.

[FidoNick]

Hey @Atlantia!

@KAPABLE-K is correct

You can get it removed by sending us a message via one of the methods he mentioned, or we can send you a PM right here on the Community!

Let us know if you'd like us to do that!