Reactivate Temporary Suspension

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I'm a Participant Level 1 wenlanyan
I'm a Participant Level 1

Reactivate Temporary Suspension

Hi,

I suspend my account for last two months and I need to use my phone now. But I can't make any call to Fido so what should I do?

 

thanks for help!

 

 

Accepted Solution

Re: Reactivate Temporary Suspension

Hi wenlanyan! 

 

We'll need to remove the suspension so that you can use your phone. You can find all the ways to contact us here to do that.

 

If you prefer, we can send you a PM here on the Community as well.

 

Let us know what you prefer! 

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I'm a Participant Level 1 Yuvan
I'm a Participant Level 1

Re: Reactivate Temporary Suspension

Hi there,

 

I went on vacation 3 months ago and I had to get my account deactivated to avoid paying the full blown monthly fee. However, now I'm back in Canada but I can't use my phone to even make phone calls, i.e I need to reactivate my account. 

 

Can anybody help me with this please? 

 

Thank you in advance

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Re: Reactivate Temporary Suspension

Hey @Yuvan ,

 

Welcome to the Community!

 

I moved your post here as it is about the same topic and you can refer to the solution to remove the temporary suspension.

 

If you prefer to do this here, let us know and we'll send you a PM Smiley



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I'm a Participant Level 2 prenui_01
I'm a Participant Level 2

Re: Reactivate Temporary Suspension

Hey, I changed my mind and would like to remove my temporary suspension and reactivate my number today i.e 28th August. Could you assist me with this here on PM?

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Re: Reactivate Temporary Suspension

I'll send you a PM so we can get that done @prenui_01 Smiley


Keep in mind the quickest way to get support for anything account specific in the future would be to contact customer care directly via these methods.

 

 



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I'm a Participant Level 1 TooBusyNow
I'm a Participant Level 1

Re: Reactivate Temporary Suspension

Asking if I can cancel the temporart suspension online somewhere.

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Re: Reactivate Temporary Suspension

Hey @TooBusyNow ,

 

Welcome to the Community!

 

I moved your post here since it's related. You can refer to the solution on top for your info Smiley

 

The only way would be with an agent, either online, over the phone or in person.



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I'm a Participant Level 1 Shalewa
I'm a Participant Level 1

Re: Reactivate Temporary Suspension

Hi. Please can you reconnect my fido?

Pls send me a PM.

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Re: Reactivate Temporary Suspension

Hey @Shalewa

 

Welcome aboard the Community!

 

We can certainly help you with the reactivation of your services. You can always contact us through our Social Media channels for a quick response. 

 

A PM is coming your way shortly.

 

 



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I'm a Participant Level 2 Rama1
I'm a Participant Level 2

Re: Reactivate Temporary Suspension

Working time on Saturday is 9am but I need to reactivate before that

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Re: Reactivate Temporary Suspension

Hey @Rama1! We're going to help you remove the suspension. Please get back to our PM when you have a chance.

 

 



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