Reactivate Temporary Suspension

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I'm a Participant Level 1 wenlanyan
I'm a Participant Level 1

Reactivate Temporary Suspension

Hi,

I suspend my account for last two months and I need to use my phone now. But I can't make any call to Fido so what should I do?

 

thanks for help!

 

 

Accepted Solution

Re: Reactivate Temporary Suspension

Hi wenlanyan! 

 

We'll need to remove the suspension so that you can use your phone. You can find all the ways to contact us here to do that.

 

If you prefer, we can send you a PM here on the Community as well.

 

Let us know what you prefer! 

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I'm a Participant Level 1 868928458
I'm a Participant Level 1

Re: Reactivate Temporary Suspension

I want to remove the suspension and reactivate my phone. Can you please send me PM asap. Also let me know that will it charge me to reactivate phone before the end of suspension?
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Message 31 of 46
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Moderator
Moderator

Re: Reactivate Temporary Suspension

Hey @868928458,

 

We'll need to take a look at your account to be able to answer your question and remove the suspension.

 

I'm sending you a PM shortly.

 

Also, for any account related questions, you can also contact us here.

 

Talk soon!



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Message 32 of 46
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I'm a Participant Level 2 Volanda
I'm a Participant Level 2

Re: Reactivate Temporary Suspension

Hi there,

 

I have suspended my fido number for 2 months cause I was travelling overseas. Can someone help me reactivate my number?

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Message 33 of 46
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Moderator
Moderator

Re: Reactivate Temporary Suspension

Hey @Volanda,

 

I'll send you a PM right away to help remove the temporary suspension. For any account related questions, you can also reach us here.

 

Talk soon.

 

 



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Message 34 of 46
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I'm a Participant Level 1 haassttii
I'm a Participant Level 1

Re: Reactivate Temporary Suspension

Hi,

I have suspended my sim card and now I want to activate it.How is it possible?

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Message 35 of 46
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Moderator
Moderator

Re: Reactivate Temporary Suspension

Hey @haassttii!

 

I've moved your post here as the topic is the same and the solution explains how to remove it.

 

If you want to get it done here, let us know and we'll send you a PM.

 

 



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Message 36 of 46
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I'm a Participant Level 1 dnylee
I'm a Participant Level 1

Re: Reactivate Temporary Suspension

I cannot contact customer service (*611) to reactivate my phone. Is my only option is to visit the Fido store? (It's not in a near location) 

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Message 37 of 46
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Moderator
Moderator

Re: Reactivate Temporary Suspension

Hey @dnylee

 

Welcome to the Community!

 

I moved your post here since it's about the same topic and the solution will give you the info you are looking for Smiley

 

If calling is not an option, you can use Live Chat, Facebook or Twitter. We can also send you a PM on here if you prefer.

 

Let us know!



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Message 38 of 46
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I'm a Participant Level 2 prenui_01
I'm a Participant Level 2

Re: Reactivate Temporary Suspension

Hey,

I'll be returning back to Canada on August 30th so I would like my current temporary suspension to be lifted from that day on wards. Could you assist me with this process by messaging on PM and inform me of my updated billing dates once my number is active again?

 

Regards

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Message 39 of 46
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Moderator
Moderator

Re: Reactivate Temporary Suspension

Hi @prenui_01, it's not possible to remove the suspension in advance.You can contact us on the 30th to have it removed. Thanks Smiley



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Message 40 of 46
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I'm a Participant Level 1 Yuvan
I'm a Participant Level 1

Re: Reactivate Temporary Suspension

Hi there,

 

I went on vacation 3 months ago and I had to get my account deactivated to avoid paying the full blown monthly fee. However, now I'm back in Canada but I can't use my phone to even make phone calls, i.e I need to reactivate my account. 

 

Can anybody help me with this please? 

 

Thank you in advance

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Message 41 of 46
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Moderator
Moderator

Re: Reactivate Temporary Suspension

Hey @Yuvan ,

 

Welcome to the Community!

 

I moved your post here as it is about the same topic and you can refer to the solution to remove the temporary suspension.

 

If you prefer to do this here, let us know and we'll send you a PM Smiley



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Message 42 of 46
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I'm a Participant Level 2 prenui_01
I'm a Participant Level 2

Re: Reactivate Temporary Suspension

Hey, I changed my mind and would like to remove my temporary suspension and reactivate my number today i.e 28th August. Could you assist me with this here on PM?

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Message 43 of 46
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Moderator

Re: Reactivate Temporary Suspension

I'll send you a PM so we can get that done @prenui_01 Smiley


Keep in mind the quickest way to get support for anything account specific in the future would be to contact customer care directly via these methods.

 

 



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Message 44 of 46
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I'm a Participant Level 1 TooBusyNow
I'm a Participant Level 1

Re: Reactivate Temporary Suspension

Asking if I can cancel the temporart suspension online somewhere.

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Message 45 of 46
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