Reactivate Temporary Suspension

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I'm a Participant Level 1 wenlanyan
I'm a Participant Level 1

Reactivate Temporary Suspension

Hi,

I suspend my account for last two months and I need to use my phone now. But I can't make any call to Fido so what should I do?

 

thanks for help!

 

 

Accepted Solution

Re: Reactivate Temporary Suspension

Hi wenlanyan! 

 

We'll need to remove the suspension so that you can use your phone. You can find all the ways to contact us here to do that.

 

If you prefer, we can send you a PM here on the Community as well.

 

Let us know what you prefer! 

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Re: Reactivate Temporary Suspension

I will send you a PM right away @Atlantia



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I'm a Participant Level 2 ralph_101
I'm a Participant Level 2

Re: Reactivate Temporary Suspension

Thanks alot!! a pm would be most convenient

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Re: Reactivate Temporary Suspension

@ralph_101

 

A PM is coming your way.


Talk to you soon Smiley



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Message 18 of 32
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I'm a Participant Level 1 Feelings92
I'm a Participant Level 1

Reactivate Temporary Suspension

Hey I went abroad and my number was suspended for 2 months but now I am back and I want to activate it , I don't know how to do it

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Re: Reactivate Temporary Suspension

Hey @Feelings92 and welcome to the Community.

 

I moved your post to this thread since it's related to this conversation.

 

You can take a look at @FidoMegan 's solution above to have your line reactivated.

 

Hope this helps.

 

 



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Message 20 of 32
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I'm a Participant Level 1 Rayehe20
I'm a Participant Level 1

Re: Reactivate Temporary Suspension

Hello,

I need to reactive my phone from temporary suspension.

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Message 21 of 32
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Re: Reactivate Temporary Suspension

Hey @Rayehe20,

 

Welcome to the Community Smiley

 

We'll need to access your account to help with that, I'll send you a PM shortly to get started.

 

For future reference, you can reach out to us here for any account related questions.

 



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Message 22 of 32
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I'm a Participant Level 1 dilinizol
I'm a Participant Level 1

Re: Reactivate Temporary Suspension

Hi,

 

I have suspended my account for the last three months and I need to use my phone now. However, I can't make any calls to Fido so what should I do? It is very urgent!!

 

Thanks for help!

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Re: Reactivate Temporary Suspension

Hi @dilinizol! Welcome to the community. 

 

I have moved your post to this thread as it deals with a similar topic.

 

In this case the temporary suspension needs to be removed by someone on our end. I'll send you a PM so we can check this out together.



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Message 24 of 32
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I'm a Participant Level 1 lrusse8
I'm a Participant Level 1

Re: Reactivate Temporary Suspension

I need to reactivate my account please.

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Re: Reactivate Temporary Suspension

Hello @Irusse8 and welcome to the Community.

 

To take care of that, we will need access to your account


You can find the channels to contact us here.

 

If it's better for you, we can send you a PM here on the Community as well.


Let us know what's best for you.

 

 

 

 



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Message 26 of 32
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I'm a Participant Level 1 Wugaulk
I'm a Participant Level 1

Re: Reactivate Temporary Suspension

How can I reactivate my phone that was temporary suspended? I can not make calls now.

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Message 27 of 32
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Re: Reactivate Temporary Suspension

Hey @Wugaulk

 

I moved your post here so you can refer to the resolution Smiley

 

Note that once the Temporary Suspension is over, a simple restart of the device should connect you to the network.

 

If you wish to stop it before it's set to end, you would need to contact us.



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I'm a Participant Level 1 waqas9777
I'm a Participant Level 1

Re: Reactivate Temporary Suspension

I need to reactivate my phone . I was outside the country and I suspended my account . I'm back and I need to activate my account 

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Former Moderator FidoJulien
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Re: Reactivate Temporary Suspension

Hey @waqas9777

 

Welcome to the community Smiley

 

I'll send you a PM so that we can take a look at this with you.

 

Talk to you soon!



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