Reactivate Temporary Suspension

Reactivate Temporary Suspension

Reactivate Temporary Suspension

SOLVED
wenlanyan
I'm a Participant Level 1

Reactivate Temporary Suspension

Hi,

I suspend my account for last two months and I need to use my phone now. But I can't make any call to Fido so what should I do?

 

thanks for help!

 

 

Accepted Solution

Re: Reactivate Temporary Suspension

Solved by Former Moderator FidoMegan

Hi wenlanyan! 

 

We'll need to remove the suspension so that you can use your phone. You can find all the ways to contact us here to do that.

 

If you prefer, we can send you a PM here on the Community as well.

 

Let us know what you prefer! 

View solution in context
51 REPLIES 51
868928458
I'm a Participant Level 1

I want to remove the suspension and reactivate my phone. Can you please send me PM asap. Also let me know that will it charge me to reactivate phone before the end of suspension?

Hey @868928458,

 

We'll need to take a look at your account to be able to answer your question and remove the suspension.

 

I'm sending you a PM shortly.

 

Also, for any account related questions, you can also contact us here.

 

Talk soon!



gardadien
I'm a Participant Level 2

Can you please reactivate my account too? I need to use it ASAP and the customer service centre is currently closed.

Thanks!

Hey @gardadien

 

I see that you created a thread for the same request, so I removed it on my end.


I can help you activate your line. I'm sending you a DM to get this looked into.

 

Talk to you soon.



ralph_101
I'm a Participant Level 2

Hey,

 

Please I have the same issue wrt account reactivation. Please can you also help me out 

 

Thanks alot 

Hey @ralph_101!

 

To remove the suspension, you can reach out to us through any of the methods here, or we can send you a PM here on the community!


Let us know if you prefer the PM and I'll send you one asap!

 

 



ralph_101
I'm a Participant Level 2

Thanks alot!! a pm would be most convenient

@ralph_101

 

A PM is coming your way.


Talk to you soon Smiley



Feelings92
I'm a Participant Level 1

Hey I went abroad and my number was suspended for 2 months but now I am back and I want to activate it , I don't know how to do it

Hey @Feelings92 and welcome to the Community.

 

I moved your post to this thread since it's related to this conversation.

 

You can take a look at @FidoMegan 's solution above to have your line reactivated.

 

Hope this helps.