RCS not working

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I'm a Participant Level 2 Ansh1
I'm a Participant Level 2

RCS not working

I recently bought an unlocked pixel 3, and put my Fido RCS sim card in it. But I have found RCS is not working. Whenever I go into Android messages settings and enable it, I get a losing screen for a few seconds, then it says "excuse the wait" and that it'll let me know when it's done (which it never does). I have tried erasing my cache, and the storage, as well as rebooting the phone but nothing seems to work. I did some research and found that Fido might need to reset my RCS profile, but the phone costumer support may have trouble understanding, so I'm hoping a supervisor or someone on this forum can help me?

Accepted Solution

Re: RCS not working

I have RCS working now, though I do not know if anything was done on Fido's end. But I followed the instructions in this thread -- https://forums.fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/message-id/39244#M39244

 

For reference, here's what I did on my BYOD Pixel 2:

  1. Open Messages app
  2. Go to Play Store, search for "carrier services"
  3. Click on "Carrier Services" by Google LLC, which should be at the top of the results and show as installed
  4. Click on "Uninstall" and you'll be prompted as "Do you want to uninstall all updates to this Android system app?"
  5. Click "OK"
  6. Go back to the Messages app
  7. Go to Messages settings within the three dots "..." menu
  8. Go to the "Advanced" tab and click on "Enable Chat Features"
  9. You should see a small circle, followed by a bigger circle with a checkmark in the middle -- success!
  10. Go back to the "Carrier Services" app in the Play Store and click on "Update" to re-install any updates

 

YMMV but it worked for me.

 

Cheers,

Douglas

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Message 1 of 19
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Former Moderator FidoValeska
Former Moderator

Re: RCS not working

Hi @Ansh1

 

Thanks for reaching out Smiley 

 

We would need to look into your account to verify if the IMEI is registered and troubleshoot from there. 

 

I'll be sending you a PM so we can look into that together. 



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Message 2 of 19
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I'm a Participant Level 1 emvock
I'm a Participant Level 1

Re: RCS not working

Hi, I'm having the exact same issue. What should I do?

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Message 3 of 19
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Former Moderator FidoPamela
Former Moderator

Re: RCS not working

Hey @emvock

 

Welcome to the Community! 

 

Can you confirm which phone model you're using? 

 

Also are you having the same "Excuse the wait" error message? 

 

Let me know Smiley 



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Message 4 of 19
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I'm a Participant Level 2 DouglasRR
I'm a Participant Level 2

Re: RCS not working

I too am seeing the "Excuse the wait". I have a Pixel 2 that used to have RCS working but I seem to have lost it at some point along the way. Can you reach out to me too via PM please?

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Message 5 of 19
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Moderator
Moderator

Re: RCS not working

Hey @DouglasRR,

 

PM coming your way in just a few minutes, keep an eye on your inbox Smiley

 

 



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Message 6 of 19
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I'm a Participant Level 1 dshirtliff
I'm a Participant Level 1

Re: RCS not working

I'm also getting an "Excuse the wait" message on my BYOD Pixel 3XL.

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Message 7 of 19
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Moderator
Moderator

Re: RCS not working

Hey @dshirtliff

 

A PM is coming your way to get this looked into. Talk to you soon. 

 



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Message 8 of 19
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I'm a Participant Level 2 Ansh1
I'm a Participant Level 2

Re: RCS not working

Just an update for anyone seeing this post, I was reached out by Fido by PM but I was told that their team is aware of the issue and will let me know if and when it is fixed. It's been just over a week since then. I'll leave a reply if there are any new updates.

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Message 9 of 19
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I'm a Participant Level 3 8563049
I'm a Participant Level 3

Re: RCS not working

Hey, I'm also experiencing the same issue. Called Google went through troubleshooting (still no success). Called Fido Support and was initially told that RCS is not supported by Fido/Rogers at this time. I had RCS running just fine on my original Pixel. Any updates as to how to get this working?

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Message 10 of 19
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Moderator
Moderator

Re: RCS not working

Hey @8563049

 

Congrats on your first post!

 

I'll send you a PM soon so we can look into this with you. Smiley

 

On a side note, have you tried the solution proposed here.

 

Talk soon.



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Message 11 of 19
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I'm a Contributor Level 1 wrick
I'm a Contributor Level 1

Re: RCS not working

Just posting in here to get notified if anyone else gets this solved.

 

I've been struggling for weeks with support to get this working too.  To no avail.

 

BYOD Pixel 3.

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Message 12 of 19
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I'm a Participant Level 2 DouglasRR
I'm a Participant Level 2
Solution

Re: RCS not working

I have RCS working now, though I do not know if anything was done on Fido's end. But I followed the instructions in this thread -- https://forums.fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/message-id/39244#M39244

 

For reference, here's what I did on my BYOD Pixel 2:

  1. Open Messages app
  2. Go to Play Store, search for "carrier services"
  3. Click on "Carrier Services" by Google LLC, which should be at the top of the results and show as installed
  4. Click on "Uninstall" and you'll be prompted as "Do you want to uninstall all updates to this Android system app?"
  5. Click "OK"
  6. Go back to the Messages app
  7. Go to Messages settings within the three dots "..." menu
  8. Go to the "Advanced" tab and click on "Enable Chat Features"
  9. You should see a small circle, followed by a bigger circle with a checkmark in the middle -- success!
  10. Go back to the "Carrier Services" app in the Play Store and click on "Update" to re-install any updates

 

YMMV but it worked for me.

 

Cheers,

Douglas

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Message 13 of 19
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I'm a Contributor Level 1 wrick
I'm a Contributor Level 1

Re: RCS not working

Oh it worked !

 

 

 

 

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Message 14 of 19
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Moderator
Moderator

Re: RCS not working

Thanks for sharing with everyone, @DouglasRR!

 

 



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