I recently bought an unlocked pixel 3, and put my Fido RCS sim card in it. But I have found RCS is not working. Whenever I go into Android messages settings and enable it, I get a losing screen for a few seconds, then it says "excuse the wait" and that it'll let me know when it's done (which it never does). I have tried erasing my cache, and the storage, as well as rebooting the phone but nothing seems to work. I did some research and found that Fido might need to reset my RCS profile, but the phone costumer support may have trouble understanding, so I'm hoping a supervisor or someone on this forum can help me?
Solved! Go to Solution.
I have RCS working now, though I do not know if anything was done on Fido's end. But I followed the instructions in this thread -- https://forums.fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/message-id/39244#M39244
For reference, here's what I did on my BYOD Pixel 2:
YMMV but it worked for me.
Just an update for anyone seeing this post, I was reached out by Fido by PM but I was told that their team is aware of the issue and will let me know if and when it is fixed. It's been just over a week since then. I'll leave a reply if there are any new updates.
Hey, I'm also experiencing the same issue. Called Google went through troubleshooting (still no success). Called Fido Support and was initially told that RCS is not supported by Fido/Rogers at this time. I had RCS running just fine on my original Pixel. Any updates as to how to get this working?