QMS delivery service is HORRIBLE!

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I'm a Participant Level 1
I'm a Participant Level 1

QMS delivery service is HORRIBLE!

During Black friday I decided to go back to Fido to activate new phone lines. Speak to call centre rep was already a bad experience because they didn't know what promotions fido was offering at the time. Anyways, placed new order and got confimation email. Afterwards I got email for tracking # from QMS on Nov 30 saying it will deliver on Dec 1 from 2am-9pm which is a basically the whole day. I missed the order and now have been calling and emailing QMS to arrange 2nd attempt. They said they were able to deliver on dec 4 5-9pm. Great! I've been waiting and keeping and eye out with my outdoor security camera. Still unsuccedsful and there's no pick up options. QMS will only deliver if there are in your area  it's as if they're holding our shipments hostage. Hopefully my order will not be sent back to fido. THIS IS A TERRIBLE EXPERIENCE FOR FIDO CUSTOMERS. 

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Re: QMS delivery service is HORRIBLE!

Hey everyone!

 

We just wanted to post an update as we understand how frustrating having a delayed package can be.

 

We've been in touch with QMS and they've confirmed there are still some undelivered packages and they are doing their absolute best to get them out to everyone as soon as possible.

 

We're extremely sorry for the delay and any situations that you may have encountered due to this. The packages will be delivered asap! 

 

@rette16  We've moved your post here too, as it deals with the same topic. You'll get your phone soon! 

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Message 1 of 32
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I'm a Participant Level 1
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Re: QMS delivery service is HORRIBLE!

Important: Fido representatives themselves have been extremely helpful and understanding, a few getting as frustrated and angry as me. I also finally have my phone, but it wasn't through QMS Smiley

 

Stay far away from this delivery service. They said they delivered my package twice, however, when I finally got a message from them several days after the apparent deliveries, they told me twice that they never picked it up - an obvious lie. The Fido customer service were good about it, though I spent way too much of my time waiting for a phone QMS said they picked up and delivered twice yet never actually had in their possession... The Fido rep said that there is little doubt some employee pocketed my new phone and after several calls and escalation, they just gave me a new phone and told me not to worry about this delivery service. Three Fido representatives tried to get a hold of them twice each and couldn't. One finally did, and transferred me but QMS immediately hung up on me. At best, this is a small company run by incompetent people that overextended themselves. More likely though is it is a company run by thieves and liars.

 

EDIT: I have heard that Rogers/Fido dumped them as of Dec 1, 2019 luckily.

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I'm a Participant Level 2
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Re: QMS delivery service is HORRIBLE!

Like many others I ordered a phone which was entrusted to QMS and it has been a nightmare. 

 

Fido's customer service on the rare occasions where the agent actually seemed to care has been unable to actually do anything. All Fido has to say is "black Friday we're busy, wait, we told you you'd have to wait". Which by the way no they didn't issue any notice about shipping being unusually long and I've had sellers in Florida deliver faster than Fido at this point with black Friday and all. Publicly Fido pretends to care but really they don't give a **bleep** and won't take responsibility for choosing such a terrible carrier. QMS is terrible but Fido is worst.

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Re: QMS delivery service is HORRIBLE!

Hey @Username348! I've moved your post to this thread, as it about the same thing.

 

I completely understand you there. You were expecting to receive the package within a reasonable delay and that didn't happen. Do to high demand during the Black Friday period, there were some delays and we deeply apologize for this.

 

Has there been any update to the status of your order?

 

Let us know.



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Re: QMS delivery service is HORRIBLE!

No there hasn't been any updates. QMS sent yet another "your parcel has been put on hold" at 11;16PM tonight which I'm definitely not thrilled about since that's my child's phone number... I was supposed to get an update from you guys yesterday but silence again, not surprised. Please stop using Black Friday as an excuse for the screw up with QMS it's just insulting at this point. 

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Re: QMS delivery service is HORRIBLE!

Hey @Username2448, 

 

We totally understand the delay to receive the device for your child is an incovenience. We assure you we intend for you to have access to the device you ordered as soon as possible. 

 

We've confirmed  a slight delivery delay with QMS and undelivered packages should be delivered as soon as possible. 

 

We deeply apologize for this delay and any incovenience. You should have your package in the next few days. 

 

Keep the community updated if you have any further inquiries. 



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Re: QMS delivery service is HORRIBLE!

I'm having the exact problem. I ordered my phone more than 2 weeks ago, and a case was escalated to back office on Dec. 7th. Phone is shipped via QMS and it never arrived. Confirmed with QMS that they never received my package. I had to tell Fido that QMS didn't have my phone. And the SEVEN Fido customer service agents all told me I had to wait even though my phone is clearly not going to be delivered. I was told by Fido agents that there would be another phone delivered to me and it never happened. Back office staff called me saying they would call me back last Friday to tell me the final resolution and it never happened. I asked Fido to update my shipping address and NOT use QMS, it never happened. Fido agent told me QMS will try to deliver my phone last Friday and it never happened. How come Fido screwed up the whole thing and I as the customer has to take it? Now I am in serious doubt that if I will be able receive my phone before next year.

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Re: QMS delivery service is HORRIBLE!

Hey @npsfsz,

 

We're really sorry to learn you still haven't received your order and for all the troubles!

 

I'm sending you a PM asap so we can take another look at what's being done about it.

 

Talk soon. 

 

 



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Re: QMS delivery service is HORRIBLE!

Hello,

 

It's almost end of day and I was waiting for the call all day and did not receive any. So I'm updating my experience here. 

 

Yesterday afternoon the Fido rep reached to me and told me QMS delivered my package in the afternoon, and rep would follow up with me today. I went home and double checked with my building's concierge (they are very responsible). The concierge, however, did not receive anything. 

 

Now another day has passed and no one knows where my phone is. And apparently, no one cares either, even myself. Fido's reps are polite and trying to be helpful but nothing happened. The first phone is lost, the second is "delivered", and I waited for a whole day for a call to discuss about the third phone. I am tired of all the excuses and lies, I just want the phone. 

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Re: QMS delivery service is HORRIBLE!

Hey npsfsz, 

 

This definitely is not an ideal situation to be in but I assure you that we absolutely want to get to the bottom of this with you. 

 

You can get back to our PM so that we can check it out. 



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Re: QMS delivery service is HORRIBLE!

21 days and I still don't have my device. Worst of all is that I have to call and waste hours on the phone with Fido reps getting no answers and promised a call back by the back office team within 24-48 hours every day. At one point I was even promised a replacement device was shipped out by UPS on Dec 13. But it was never the case and the next agent cannot find the request. On and on we go... 

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