Purchased and charged for US/Mexico roaming

[Ljane]

I purchased US/Mexico roaming, I was charged twice - once for each phone line on my account when I only wanted it for one phone and Now that I’m in the US my phone has SOS at the top of it and I cannot phone or text at all.

any help would be appreciated.  I tried contacting FIDO but with no luck as my phone doesn't work.  I'm writing this message while using wifi at a hotel

thank you 

[FidoRania]

Hey,

Sorry to hear about what's happening! That's weird, can you manually select a network and see if that works?

If not, you can contact us by Live Chat directly.

Hope this helps!