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Prepaid-to-postpaid balance transfer

ionathan
I'm a Participant Level 1
I'm a Participant Level 1

Hello,

 

I recently switched from a prepaid account to a postpaid account and was told the account balance will be transferred over. How long will it take for that balance to show up in my postpaid account? Will that balance be applied to my first invoice, or only from the second one onwards? In case it's relevant, the postpaid account's cycle ends on the 31st.

1 REPLY 1

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Ionathan,

 

  Welcome to the community!

 

  When did you switch plans? I believe the balance will be transferred to your monthly account within 7 days of transfer (see here). Given your post-paid account's cycle ends on the 31st, it's possible the credit will be on your first invoice. However, it's likely it will appear on your second invoice.

 

Hope this helps 😀

 

Cheers