Prepaid - Remove add on

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I'm a Participant Level 2
I'm a Participant Level 2

Prepaid - Remove add on

Hi Fido

I am trying to save money by cancelling my $30/month data add-on so it does not renew itself next month. Other than replacing with another data add-on, I cannot find how to just cancel add-on using the 611 service.

Also, if I do cancel the add-on right now do I lose all the current unused data within the current month cycle?

 

 

 

 

 

Accepted Solution

Re: Prepaid - Remove add on

Hey @keidon

 

If the option is cancelled you'll lose access to the data connection altogether. Removing these kinds of features is not currently available through our self-serve options at the moment.

 

I'll be glad to help you with these changes; I'll send you a PM right now so we can check it out! Smiley

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Re: Prepaid - Remove add on

Hey @Nina13,

 

Welcome to our Community Smiley

 

I'll send you a PM to look into this with you. For future reference, you can contact us through here directly for all account related inquiries.

 

Keep a eye on your inbox for the PM, talk soon!

 

 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Prepaid - Remove add on

Hey, fido

 

I have the same issue as well. I would like to remove the data add on from my prepaid plan. How can I do? 

 

Thank you! 

 

 

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Re: Prepaid - Remove add on

Hello @Debbielee0801,

 

Welcome to the community!

 

You will need to contact customer service, you can do so through any of the available methods listed here.



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Prepaid - Remove add on

Thank you for your answer. For now, would you mind to provide me the customer service phone number calling from outside of Canada? Cause I have a trouble to go thought fido website. 

 

Thank you!!

 

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Re: Prepaid - Remove add on

Hello again @Debbielee0801,

 

You can that info including all the other methods of contact Fido from the link I provided above.



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Prepaid - Remove add on

 

Thank you for reply

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