Prepaid - Remove add on

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I'm a Participant Level 2 keidon
I'm a Participant Level 2

Prepaid - Remove add on

Hi Fido

I am trying to save money by cancelling my $30/month data add-on so it does not renew itself next month. Other than replacing with another data add-on, I cannot find how to just cancel add-on using the 611 service.

Also, if I do cancel the add-on right now do I lose all the current unused data within the current month cycle?

 

 

 

 

 

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Re: Prepaid - Remove add on

Hey @keidon

 

If the option is cancelled you'll lose access to the data connection altogether. Removing these kinds of features is not currently available through our self-serve options at the moment.

 

I'll be glad to help you with these changes; I'll send you a PM right now so we can check it out! Smiley

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Re: Prepaid - Remove add on

Hey @Nina13,

 

Welcome to our Community Smiley

 

I'll send you a PM to look into this with you. For future reference, you can contact us through here directly for all account related inquiries.

 

Keep a eye on your inbox for the PM, talk soon!

 

 



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