Prepaid - Remove add on

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I'm a Participant Level 2
I'm a Participant Level 2

Prepaid - Remove add on

Hi Fido

I am trying to save money by cancelling my $30/month data add-on so it does not renew itself next month. Other than replacing with another data add-on, I cannot find how to just cancel add-on using the 611 service.

Also, if I do cancel the add-on right now do I lose all the current unused data within the current month cycle?

 

 

 

 

 

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Re: Prepaid - Remove add on

Hey @keidon

 

If the option is cancelled you'll lose access to the data connection altogether. Removing these kinds of features is not currently available through our self-serve options at the moment.

 

I'll be glad to help you with these changes; I'll send you a PM right now so we can check it out! Smiley

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Solution

Re: Prepaid - Remove add on

Hey @keidon

 

If the option is cancelled you'll lose access to the data connection altogether. Removing these kinds of features is not currently available through our self-serve options at the moment.

 

I'll be glad to help you with these changes; I'll send you a PM right now so we can check it out! Smiley



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I'm a Participant Level 3
I'm a Participant Level 3

Re: Prepaid - Remove add on

If that's the case I will have the data add-on cancelled when my data usage is near the limit. I still have 800MB left.

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I'm a Participant Level 1
I'm a Participant Level 1

Re: Prepaid - Remove add on

Help me too!!! I’m havin the same issue and just wana cancel it 

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Re: Prepaid - Remove add on

Hey @mrosenfield!

 

Welcome to the Community Smiley 

 

I'll be sending you a PM shortly so we can take a look at this together. 

 

Talk to you soon! 



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I'm a Participant Level 1
I'm a Participant Level 1

Re: Prepaid - Remove add on

please help me too! I currently facing the same problem!

Thanks

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Re: Prepaid - Remove add on

Hi @irisdong3521,

 

Keep an eye on your inbox, we'll be sending you a PM shortly. Alternatively, you can contact us here.  

 

 



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I'm a Participant Level 1
I'm a Participant Level 1

Re: Prepaid - Remove add on

can you also help me with canceling the data add on?

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Re: Prepaid - Remove add on

Hey @khanhchel99! Philippe here. Welcome to the community. Smiley

 

Just to clarify, do you have a data add-on on a prepaid account?

 

If so, you can contact us here for assistance or we can send you a PM via the community.



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I'm a Participant Level 1
I'm a Participant Level 1

Re: Prepaid - Remove add on

Same issue with me! How can I remove the 30$ add-on data?

Thanks!

N

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