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Poor AI response to an account issue

radiosparks
I'm a participant level 2
I'm a participant level 2

Had a callback for to discuss an error in my account billing. The AI bot is dumb (expletive not printed). I answered the phone and heard the person saying hello. If they would have taken the mute off they would have heard me saying hello. they hung up. I didn'r resolve my issue with my account. Very Poor Service using AI bots, humans are just as dumb too.

3 REPLIES 3

FidoCorey
Moderator
Moderator

Good morning @radiosparks,

 

I am sorry to hear that we had difficulties connecting with you.

You can also try booking an appointment in store if you would prefer that!

Billing and payment - Fido

 

Regards,

FidoCorey

radiosparks
I'm a participant level 2
I'm a participant level 2

Oh ya, I went to a local store to ask about my bill, and the person there said to me "They are only sales. You need to call accounting."  OH GREAT! Now I have to wait for accounting to call me back. I going to have to talk to another ROBOT! 

radiosparks
I'm a participant level 2
I'm a participant level 2

I've scheduled another appointment for tomorrow at 2PM. Hopefuly I get results. 
I don't understand why, when I pay my bill in FULL, that the next month I'm being charged a penny. And now another month has gone by and I'm being charged 2 pennies. Something is definitely wrong with your billing software.

My understanding is that I will not have any chrages on my account until July 2025, than I will have a recuring amount of $5 charged monthly for 3 years on my contract.

I've managed IT for 21 years, I would have resolved this before any customer would have been even aware it ever happened!