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Ordered hardware upgrade but no communication since

UpsetClient
I'm a participant level 3
I'm a participant level 3

On Feb. 11th 2020 I ordered a hardware and plan upgrade through the website. I ordered a Google Pixel 4 with a change in plan (was previously on a BYOD).  I immediately received confirmation of order acceptance along with the updated T&Cs and other legalese, but since then nothing.  Confirmation says 5 days for delivery, and even assuming this is 5 business days, we are well over that timeline.  Chat Support just says wait for the shipping confirmation.  There is no shipping confirmation!  No indication whatsoever about what is going on.  No communication about any delay for whatever reason.  Email is not in Spam/Junk, and even it if was, the shipment would show up.  There's nothing.  What kind of garbage service is this?  Why can't I see the status of my order on my online profile??  This is basic service that is completely absent.  What gives?

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