Ombudsman

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I'm a Participant Level 1 TN23
I'm a Participant Level 1

Ombudsman

General support need to be mindful of terms and tone when "trying" to assist a customer. If a customer no longer wants to speak to you, why do you try to remain on the line and try to get your point accross?

 

Learn to not reference "legal" especially if the customer did not bring it up.

 

It boggles my mine because I have been a long time customer and the treatment this past week was definilty not appreciated, essentially if you are gong to charge someone such a high amount why is this not advised. 

 

Fido I expect better from you and your team as a whole. I will be waiting to hear back from the ombudsman with a resolution and if none I will be taking my business elsewhere and will be sure to share it on my blog 

 

 

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Moderator

Re: Ombudsman

Hey @TN23!
Welcome to the Community.

 

Thanks for taking the time to share your experience with us, it's definitely not our intention to seem insistant over these matters and we absolutely want our customers to have the best service we can offer.
We do appreciate your Loyalty with us and we'd be sad to see you go.

 

I will send you a PM and we'll continue from there.

 

 



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I'm a Participant Level 1 chandangarg
I'm a Participant Level 1

Re: Ombudsman

I am getting very bad customer service every month. Fido offered me x-Christmas  time $85 loyalty plan including 1000 mins long distance. they made system error. president office made it again. but this month again they charged again long distance mints. I can't deal same thing over and over. why dont they fix one time. please look after this. i cant deal their false promises and worst customer service. 

 

Thank you

Chandan garg

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Re: Ombudsman

Hello @chandangarg

 

That's definitely not the experience that we want for any of our customers.

 

In order to get this looked into, you can contact us through our channels here.



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