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I'm a Participant Level 2
I'm a Participant Level 2

I have had my phone for 24 mos.and I understand I am entitled to a new phone,however I wish to remain on the phone and plan I have. Therefore is there a reduction in the billing as I am not replacing the phone.On the contrary if I choose to replace the phone does my billing change for the next 24 months?

Am I open to going to another provider and provide my own phone



I'm a Participant Level 2
I'm a Participant Level 2

Part of my payment is directed to pay the phone off....why wouldn't my bill reflect that after phone is paid in a lower monthly bill since the phone is paid for now...?????

Hello Rvc2020,


  Welcome to the community!


  If your contract just ended, it's likely your agreement was with a subsidised plan. As mentioned above, subsidised plans incorporate the cost of the devices into the cost of the plans. It is not possible to merely remove the device cost from those plans. You would have had to switch to a Bring Your Own Phone (BYOP) plan to remove the subsidy.


  That said, you should note that Fido has now switched from their subidised plans to a financed payment program for new devices. That is, the cost of devices is now separate from the cost of services. Once the payments have competed with the new program, your only remaining monthly costs would be for services.


  If you would like to switch to a plan with the new financing model, you might need to contact customer service. I'm not sure if the system will process the switch properly. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account.


Hope this helps 😀





I'm a Participant Level 2
I'm a Participant Level 2

But the phone has been paid for in full...this subsized system is not fair to the benefits Fido only...plain and simple.... Fido now receives that extra free income for doing nothing.....

Hey @Rvc2020


The plan does not change because sometimes some customers get their devices along with a loyalty plans or a special deal. Sometimes customers decides to keep their plan. 


Once a financing plan is near the end, we strongly encourage our customers to evaluate all their options. 


Don't hesitate to ask any further questions, we're happy to help!

I'm a Participant Level 2
I'm a Participant Level 2


I have 8 months left on a plan but need to reduce my billing costs.

 How much will I have to pay to opt out?



Hey @1a2b Smiley


If you wish to change your plan to a BYOP (Bring Your Own Phone) option to reduce your monthly fees, you'd indeed be billed the remaining amount of your phone's balance.


To verify how much is left on this balance, you can follow these steps :

1. Log in to the Fido My Account app

2. Make sure to select the line you need the information for (if you have more than one line on your account)

3. Go to the ''Phone'' tab.


You'll see the amount remaining under the ''Device Balance'' section. 


Hope this helps! 

Senior MVP Senior MVP
Senior MVP

Hello Namleed,


Welcome to the community!


  Many mobile providers use a subsidised model for their contract devices. This model is different from a tab model or the more recently available leasing model.


  With the subsidised model, the subsidy is incorporated into the plan (ie small, large, etc). On the other hand, with the tab model, the monthly plans and tabs are separate. Since the subsidy is incorporated into the plan, your plan does not automatically switch to a BYOP plan at the end of a contract. It remains your previous plan, should you wish to subsidise another device. If you did not wish to subsidise another phone, you would have to switch to a BYOP plan which is in-market at the time you decide to switch.


  You should note that the details of the in-market BYOP plans may or may not be the same as your current plan. It is not possible to keep your current plan and merely remove the subsidy.


  On the other hand, if you choose to replace your phone, your plan will depend on the details of the phone you have chosen. You can certainly keep your current plan, however, the amount of subsidy incorporated may or may not be sufficient for a high cost new phone. **edit** If you do choose to subsidise another phone, you should note that you would be under contract for another 24 months.**


  Since you are no longer on contract, you are free to switch to a different provider. When you're comparing the different providers, make sure you compare similar services.


Hope this helps 😀




Hope this helps