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I'm a participant level 1
I'm a participant level 1

I have been with fido for the past 6 or 7 years.

I never had major problems until now and i must say i am beyond dispointed and the only reason i can't walk away is that i don't have the money to pay off the phone i just got in october.

I have a compromise immune systeme and i had to show up twice in store... to lose my time and have them call technical support in my face. A step i took myself many times before showing up in the store.


- After several calls in one month i came across a handful of rude representative over the phone

- Technical support did nothing for me. 

- I was told to wait for a phone call more than once... no one called back.

- Representative in the store were no help.

- my phone is not the issu i have been to apple. its a phone provider matter...


I am TIRED !!!! of calling and not seeing my issue resolved. I need my phone for my business and i already lost a handful of clients.


I am unable to find out how to get in touch with the office of the president... would be nice to have a email or phone number. thanks 



Hey @Katsy1! We'll send you a PM to follow-up with you. Talk to you soon! 

Senior MVP Senior MVP
Senior MVP

Hello Katsy1,


  Welcome to the community!


  Sorry to hear your issue has not yet been resolved. If you would like to escalate the issue, you can follow the procedure here.


Hope this helps 😀