Non existent Customer Loyalty!!

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Non existent Customer Loyalty!!

Are there really any incentives to stay with a company that doesn't value your years of loyalty?? 
I had a lengthy conversation  with a CSR and manager, and they just repeat the same thing. Although, I was repeating myself but I wholly believe I have the right to get a better offer as I have been with Fido for 15 years. 
I have convinced family members, friends and coworkers to switch to Fido because I'm the past, I was receiving great deals and the Fido dollars program was very useful. 
But now, it seems loyalty means squat. New customers are getting the same or even better deals than I am. I only recently received a good deal on my plan, while over 15 years I have been paying a high rate for a long time customer. 
the manager just kept repeating that I was getting a good deal right now for my loyalty but when I look on the site, NEW customers are getting the same deal. It's really frustrating!  
my coworker, who I convinced to switch from Bell and has only been with Fido, coming in 3 years got a text offering the iPhone 11, for zero down and $25.84/month for 24 months. 
2 months ago, I recently upgraded, after 6yrs with an iPhone 6, to an iPhone 11 for $205 down and $33.33/month for 24 months. Seeing as I needed a new phone as my old phone was on the fritz, I agreed. 
So I was a bit angry and frustrated because that almost a $300 savings over my plan that is full price. I live chat fido, talk to a rep and manager for over an hour to see if I can at least get some sort of credit for loyalty and all they kept repeating is that they can't do anything, and not even if a new promo comes up, I cannot get a good deal unless I buy out my contract. Sounds stupid to me!! And to top it off, the manager cuts off the chat abruptly to get rid of me because he/she said I was the one going in circles. Rude. 15 years wasted on this ungrateful company. 

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Re: Non existent Customer Loyalty!!

Hello Cha4,

 

  Welcome to the community!

 


@Cha4 wrote:...they want me to buy out my $1000 contract to get a better deal?!? Ridiculous.

No help no understanding, no flexibility for longtime loyal customers....


  That has nothing to do with customer loyalty. You are under contract. You agreed to finance your phone with a particular set circumstances. I understand it's frustrating finding a better promotion or deal after you've made your agreement. That's why Fido offers their 15-day Satisfaction Guarantee. However, you made your agreement two months ago. Unfortunately, that is outside of their guarantee timeline.

 

Hope this helps 😀

 

Cheers

 

 

 


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Re: Non existent Customer Loyalty!!

@Cawtau @I understand that....as I have mentioned several times.....

there have been instances where other companies offer a credit to their clients for their longtime commitment, regardless of a signed contract. Something called goodwill. 
cheers. 

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Re: Non existent Customer Loyalty!!

Hello again,

 


@Cha4 wrote:...Something called goodwill...

  You were provided a gesture of Goodwill.

 


@Cha4 wrote:...the only perk I received with my new contract was a lower monthly bill, and 2 extra gigs...

  You're just not satisfied with their Goodwill gesture. Some people would be happy to receive an extra 2 GB of data.

 

Cheers

 

 

 


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Re: Non existent Customer Loyalty!!

@Cawtau , 

 

New customers are getting that deal plus an extra gig. So no, that is not a special deal I am getting.

 

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Re: Non existent Customer Loyalty!!

Hello again,

 

  You are comparing your loyalty plan you received two months ago with a current promotion. You received a good deal when you made your agreement. However, promotions with potentially better deals may be available after you've agreed to a contract. That does not mean that you did not receive a good loyalty deal when you made your agreement.

 

  It's also possible other promotions will be available for Black Friday and the run-up to Christmas which could be even better than the current promotion. That doesn't mean that people who opted for the current promotion didn't get good deals. That's the nature of promotions. Unfortunately, you're now under contract. If you wish to avail of any future promotions, you would have to either wait until your current contract expires or buy-out your contract.

 

Cheers

 


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