No solutioj to your problem

[YM2025]

Every morning, afternoon and evening I am receiving calls for the past 2 days. Why? I changed my credit card and forgot to update it. 

Outstanding balance, I get it. However, I have been overpaying for the past 7 months and I have been trying to call and solve the issue- no luck (the overpayment should cover my outstanding balance, by the way)

Now, when I asked to be transfered to a customer supported specialist after a good morning call from Fido, I get transfered to an AI assistant who is trying to schedule me for a callback in the afternoon or evening. No way to talk to a specialist.

If you have the nerve to call me at 8 am, have the decency to solve my issue at 8 am as well

[FidoMaude]

Good day @YM2025,

Thank you for bringing this up to our attention. I understand how frustrating it could be to be contacted in the morning, regarding an outstanding balance.

Did you know you can update your payment method using Fido My Account?

I hope you were able to get the assistance needed, since you posted, however, please don't hesitate to let us know if you still need our help.

Thanks!

RogersMaude