I've written out a long email responding to an initial correspondence from someone called Anastasia from office of the president.... Three reminders on that email and not one response. Then forwarded that same message to the Ombudsman.
Still no response. Other than ranting over social media and then canceling with Fido, what do I do?
I'm really sorry that you haven't heard back from them yet, that's definitely not the experience we want for you!
The call-back delays are normally 2 to 5 business days, but I'll sent you a PM asap to take a closer look at your account.
I'm my case it's been about 2 weeks worth of waiting on Anastasia with reminder and bump emails every 4 days. Guessing were way passed the 3-5 days!
And I've responded to your private question with my phone number.