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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23580 Views
  • 0 replies
  • 8 likes

Different data on numbers in same account and same plan

I have 3 lines/numbers in my account for 3 family members.  All the lines are on exact same plan 100GB, Talk & Text - Plus.  Last month got an offer of 50GB additional data for only 2 lines and not the 3rd.  How can I get for the 3rd also?

srinif1do by I'm a participant level 2
  • 8 Views
  • 0 replies
  • 0 likes

Resolved! How can I download or request missing bills from 2 years ago?

I found I forgot to download a few months of the bills in 2018, and they are no longer available to download for record. I expected that I can look back up to 4 years of records just like the banking. How can I send my request for downloading the mis...

saikei by I'm a participant level 2
  • 2817 Views
  • 4 replies
  • 0 likes

Changing The display name back to it's normal way

Hello!I would like my outgoing name displayed to others be changed, so that the caller sees my number like normal rather than my first and last name on their caller id.I tried calling the customer service to remove but the guy couldn't do it. Any ass...

Quaderi by I'm a participant level 2
  • 2006 Views
  • 6 replies
  • 1 likes

WhatsApp registration

"If you still haven’t received your code after 24 hours and are unable to verify your account, contact your mobile provider for additional information" I have been trying to complete my registration for WhatsApp for months. This is the only solution ...

Zahra08 by I'm a participant level 2
  • 156 Views
  • 3 replies
  • 0 likes

Resolved! Prepaid account usage

i have prepay acct, i cannot see my usage nor my bill , i used to see them.  Being prepaid customer i cannot speak to anyone to find out why this is. Can anyone help 

Nd15 by I'm a participant level 3
  • 4812 Views
  • 14 replies
  • 6 likes