No prorated charges on my first bill of a data only plan

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I'm a Participant Level 2
I'm a Participant Level 2

No prorated charges on my first bill of a data only plan

I wasn't aware that my first billing period is only 1-day, that is the day I activated my new data-only plan... I received a bill of $15+tax (1GB usage of data), but I only used 657 KB... I was very satisfied with the service until I received this bill... Sad

 

 

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Re: No prorated charges on my first bill of a data only plan

@homeric  Data-only plans are on a flexible basis, no prorate is applied. You're simply billed the fee associated to the plan and amount of data you used if you go over. 

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Re: No prorated charges on my first bill of a data only plan

@homeric  Data-only plans are on a flexible basis, no prorate is applied. You're simply billed the fee associated to the plan and amount of data you used if you go over. 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: No prorated charges on my first bill of a data only plan

Just want to complain about it... It makes sense to have a 1-day only billing period with prorated charges. If there is no prorated charges, I would expect my billing period to be 30 days - OR at least someone inform me NOT to use my SIM at all on the day of activation, but no one...

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Re: No prorated charges on my first bill of a data only plan

Call customer service or maybe a moderator here can look into it for you and make things right.



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I'm a Participant Level 2
I'm a Participant Level 2

Re: No prorated charges on my first bill of a data only plan

How can I inform a moderator?

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Re: No prorated charges on my first bill of a data only plan

Hopefully one will see your post and message you soon or you can message anyone of them.



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Former Moderator
Former Moderator

Re: No prorated charges on my first bill of a data only plan

Hey homeric!

 

Welcome to the Community!

 

KAPABLE-K is correct. Flexible data plans, like those available on our data only lines are not prorated because billing is not based on how many days during your cycle the plan was active, but rather, you are billed for which ever tier corresponds to how much data is used during your cycle. If no data is used the lowest tier would apply.

 

I'll send you a PM shortly so that we can discuss this further. 



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I'm a Participant Level 1
I'm a Participant Level 1

Re: No prorated charges on my first bill of a data only plan

Is it my understanding that with any plan the first billing cycle is always only a few days? Why is it set up like that? So the customer always ends up paying a full month price for only a few days of usage?

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Former Moderator
Former Moderator

Re: No prorated charges on my first bill of a data only plan

Hey @Chois

 

When it comes to cell phone plans, we bill you one month in advance, in order to create your billing cycle we charge you for 1 to 3 days of services first and then a full billing cycle. We don't bill you for days you didn't use. 

 

With data plans, it works differently as the monthly plan is not atuomatically pro-rated by our system . 

 

Let me know if you have any other questions. 



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