I recently upgraded my phone to a Samsung A5, with Android 7.0. Since doing so, I get absolutely no indication of voicemail waiting for me.
My plan summary tells me I have Visual Voicemail and WhoCalled. My understanding is that Fido's Visual Voicemail no longer works with Android, even though it's still preloaded on the phone. I also understand that WhoCalled only covers calls missed when the phone was off or had no service.
I'd like to know if there is any other way of being notified of a voicemail. Not knowing there's a message waiting makes voicemail pretty useless
As I pointed out in my original post, I have a Samsung A5, running Android 7.0. The visual voicemail app is the one that came preloaded on the phone.
I got the phone in December 2017, but my plan, including voicemail, has been in place for over 5 years.
Have you checked to ensure your data is turned on and that you're able to receive picture messages? For Visual Voicemail, they do come through as MMS so we'd have to ensure your MMS services are working.
Try to send yourself a picture, if you receive it then your MMS messaging is working and we'll have to take a closer look into your account! Keep in mind data must be on for MMS to work
Keep us posted!
I'm having the same problem after switching over from Rogers, where I had the voicemail with only 3 stored messages for 3 days, so seems to be the same voicemail plan as my Fido account now. Have data turned on, can send and receive MMS, but the Andoid voicemail waiting indicator icon does not show up, nor do I get a system notification that I have voicemail. The text message from phone number 18 is kind of useless for me because usually I can't go to my voicemail inbox right away to hear it, and if I get another text from someone else I will forget that I have a voicemail. I need to have the VWI icon/breadcrumb notification showing to remind me I still have an unheard message in my voicemail inbox. If it requires premium voicemail, I believe I should be given that add-on for free to make this basic function work. I think I remember seeing a Voicemail (call phone #) setting when I was with Rogers, but can't find anything like that in my settings now that I'm on Fido with the same phone (Android 8.0.0). Thanks.
Finally got around to doing a factory reset on my phone. A bit annoying that a number of settings don't get backed up and took hours to restore all my text messages.
Tried to see if leaving a voicemail shows the system notification but no change. Just a text message. See attached screenshot of the top of my phone's screen where the cassette tape icon is missing and system notification to be able to call voicemail directly (whereas it would show up before when I was with Rogers).