No Voicemail Notification

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I'm a Participant Level 2 anon5
I'm a Participant Level 2

No Voicemail Notification

I recently upgraded my phone to a Samsung A5, with Android 7.0. Since doing so, I get absolutely no indication of voicemail waiting for me.

My plan summary tells me I have Visual Voicemail and WhoCalled. My understanding is that Fido's Visual Voicemail no longer works with Android, even though it's still preloaded on the phone. I also understand that WhoCalled only covers calls missed when the phone was off or had no service.

I'd like to know if there is any other way of being notified of a voicemail. Not knowing there's a message waiting makes voicemail pretty useless

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Former Moderator FidoMaria
Former Moderator

Re: No Voicemail Notification

Hi @anon5 & welcome to the Community!

 

Was your voicemail recently added, and do you by chance have the iPhone visual voicemail? That may be why you're not getting notifications.

 

Let me know. Smiley



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Message 2 of 20
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I'm a Participant Level 2 anon5
I'm a Participant Level 2

Re: No Voicemail Notification

As I pointed out in my original post, I have a Samsung A5, running Android 7.0. The visual voicemail app is the one that came preloaded on the phone.

I got the phone in December 2017, but my plan, including voicemail, has been in place for over 5 years.

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Message 3 of 20
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Moderator (inactive) FidoRanya
Moderator (inactive)

Re: No Voicemail Notification

Thanks for clarifying @anon5 !

 

I'll send you a PM to make sure everything on the account is set up properly!

 

 



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Message 4 of 20
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I'm a Participant Level 2 anon5
I'm a Participant Level 2

Re: No Voicemail Notification

With the assistance of FidoNick, my voicemail is now working properly. Thanks Nick!

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Message 5 of 20
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I'm a Participant Level 2 dnetter
I'm a Participant Level 2

Re: No Voicemail Notification

Hi. I recently stopped receiving the voicemail notification. I have not made any changes to the plan or the phone. Pls help

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Message 6 of 20
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Moderator
Moderator

Re: No Voicemail Notification

Hey @dnetter!

 

Have you checked to ensure your data is turned on and that you're able to receive picture messages? For Visual Voicemail, they do come through as MMS so we'd have to ensure your MMS services are working.


Try to send yourself a picture, if you receive it then your MMS messaging is working and we'll have to take a closer look into your account! Keep in mind data must be on for MMS to work Smiley

 

Keep us posted!

 

 



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Message 7 of 20
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Moderator
Moderator

Re: No Voicemail Notification

Hey again @dnetter!

 

Did you figure this out? If so, let us know how! I'm certain the info will help others!

 

 



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Message 8 of 20
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I'm a Participant Level 2 dnetter
I'm a Participant Level 2

Re: No Voicemail Notification

Data on, MMS on everything else works fine

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Message 9 of 20
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Moderator
Moderator

Re: No Voicemail Notification

Hey @dnetter

 

Thanks for the update.

 

I'll send you a PM soon so we can take a look a your account together!

 

Talk to you soon Smiley



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I'm a Participant Level 3 Kadylak
I'm a Participant Level 3

Re: No Voicemail Notification

I'm having the same problem after switching over from Rogers, where I had the voicemail with only 3 stored messages for 3 days, so seems to be the same voicemail plan as my Fido account now. Have data turned on, can send and receive MMS, but the Andoid voicemail waiting indicator icon does not show up, nor do I get a system notification that I have voicemail. The text message from phone number 18 is kind of useless for me because usually I can't go to my voicemail inbox right away to hear it, and if I get another text from someone else I will forget that I have a voicemail. I need to have the VWI icon/breadcrumb notification showing to remind me I still have an unheard message in my voicemail inbox. If it requires premium voicemail, I believe I should be given that add-on for free to make this basic function work. I think I remember seeing a Voicemail (call phone #) setting when I was with Rogers, but can't find anything like that in my settings now that I'm on Fido with the same phone (Android 8.0.0). Thanks.

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Message 11 of 20
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Moderator
Moderator

Re: No Voicemail Notification

Hello @Kadylak and welcome to the Community.


What phone model are you using?

 



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Message 12 of 20
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I'm a Participant Level 3 Kadylak
I'm a Participant Level 3

Re: No Voicemail Notification

My phone is a Sony Xperia C Compact running Android 8.

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Message 13 of 20
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Moderator
Moderator

Re: No Voicemail Notification

Hey @Kadylak

 

Did you get a chance to restore your phone to see if you get the same result? 


Of course, you would need to make sure to back up you information first.

 

Let me know.



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Message 14 of 20
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I'm a Participant Level 3 Kadylak
I'm a Participant Level 3

Re: No Voicemail Notification

Hi FidoKenny,

Finally got around to doing a factory reset on my phone. A bit annoying that a number of settings don't get backed up and took hours to restore all my text messages.
Tried to see if leaving a voicemail shows the system notification but no change. Just a text message. See attached screenshot of the top of my phone's screen where the cassette tape icon is missing and system notification to be able to call voicemail directly (whereas it would show up before when I was with Rogers).

2018-12-17 12.37.58.png 

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