No Network Coverage Abroad. Need SIM only for Receiving SMS.

[Julm8]

Hello,

I need help resolving an issue with my Fido SIM card. I am currently outside of Canada, in Europe, and my SIM card does not have any network coverage.

I have already tried all possible troubleshooting steps on my end, but nothing has helped. The support chat keeps directing me to call the support line, but I am unable to make calls from abroad — which makes this a dead end.

All I need is for my SIM card to register on a network, so that I can receive SMS authentication codes. I do not intend to use roaming data, calls, or texts — just to have the SIM active for receiving incoming SMS.

Please let me know:
• What could be causing the lack of network coverage?
• Is there anything that can be done remotely to enable basic connectivity?

Thank you in advance for your support.

[Cawtau]

Hello Julm8,

  Sorry to hear you're still having issues with your Fido SIM card overseas. Have you had a chance to view my reply to your other post?

  As mentioned in that post, if your line does not include roaming or there is a roaming block on the line, that could result in your phone not getting coverage outside of Canada. In addition to the other items mentioned in my earlier reply, had you verified your phone is compatible with the local networks? Are you sure your local area actually has cellular network coverage?...

  Depending on your mobile plan, Wifi-calling could work in your situation. However, it should be noted that while using Wifi for regular internet access will not incur Fido Roam charges, there seems to be some misunderstanding regarding Wifi-calling. I'm not sure how people have gotten the impression that Wifi-calling does not use the networks. However, that is not true. While the calls and messages do not transmit via cellular towers, they still use the networks via the internet gateway (see image here). The cellular towers and Wifi are merely alternate means of accessing the networks. Calls and messages would not be able to complete or get sent/received without the networks. As such, using Wifi-calling is technically using Fido services. However, they have allowed certain usage to be free from additional charges. All the messages and calls you receive (from anywhere in the world) will be taken from your plan's voice minutes and messaging limits. As well, all Wifi-calling messages and calls you make to a Canadian phone number while abroad won't incur long-distance or roaming charges (see link above). 

  I understand your situation and that you have been directed to call customer support. I also understand you are not able to use your phone abroad. However, you might consider trying to see if there is a landline you might be able to use to call their number From Abroad (provided in previous reply). If there is an issue with your account, we would not be able to provide assistance, here in the community.

Hope this helps 😀

Cheers