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New connection issued

xavmac02
I'm a participant level 1
I'm a participant level 1

I got a new number on same connection but my old sim card got deactivated and the new sim card got assigned the old number. Instead of that, i should have had 2 cell phone number but my old sim got deactivated. 

2 REPLIES 2

FidoAmanda
Former Moderator
Former Moderator

Hey @xavmac02!

 

Were you able to get this sorted out? 

 

Do you mean that you intended to add a new line to your account but the SIM card for that new line was activated on your existing line instead? 

 

Let us know if you still need help!



FidoSaad
Former Moderator
Former Moderator

Hi there @xavmac02!

 

Welcome to the community :).

 

Can you please clarify what you mean by "got a new number on the same connection"? Your Fido number can only be associated with one Fido SIM at a time and vice versa.

 

That being said, we'd like to have a closer look at your account to review the changes made. Sending you a PM right now!