Hello @Pickleball,
Sorry to hear about the unexpected increase in your bill! There are a few common reasons this might happen with Fido:
- Plan or Promotion Changes: If a promotional discount or limited-time offer ended, your base plan price might have gone up. Check your plan details in My Account (on Fido’s website or app) to confirm.
- Usage Charges: Extra data, long-distance calls, or texts (e.g., international) can add to your bill. Look at the usage breakdown in My Account for specifics.
- Device Financing: If you’re on a device payment plan, a new installment or a change in terms might affect the total.
Could you share more details, like how much the bill increased or if you noticed specific charges? You can review your bill breakdown in My Account for a detailed explanation. If it’s still unclear, I’d recommend contacting Fido’s customer service via live chat, phone, or scheduling a callback through their website—they can check your account for specifics.
Let us know if you have more questions or need help decoding your bill!
