My account showing 19gb?

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I'm a Participant Level 1
I'm a Participant Level 1

My account showing 19gb?

Hi,

 

so I️ got the new 10gb/60$ plan. But on my My Account it’s showing 19gb.  Anyone else having an issue where their my account is showing more gb or an excessive amount of gb compared to what their plan is? 

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Former Moderator
Former Moderator

Re: My account showing 19gb?

Hey @Sbs ,

 

This doesn't sound right, you should only be seeing 10 GB.

 

I will send you a PM so we can look into this Smiley 



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I'm Qualified Level 1
I'm Qualified Level 1

Re: My account showing 19gb?

Hi @Sbs this happened to me too

 

It only shows because you have modified changed your plan in the middle of your cycle.

N.B./!\

Although it appears 19Gb You should only use 10Gb that you lately agreed to so not pay any extra.

 

Have a beautiful day Smiley

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