Hello,
Welcome to the community!
Sorry to hear of your situation. It is unfortunate you might not have understood how post-paid plans operate. I'm not sure why you opted for month-to-month services. Most vistors would obtain pre-paid services. Post-paid plans would continue (regardless of whether you actually use the services) until you cancel your services. Simply turning off the eSIM card from your device does not cancel services. Had you cancelled your services before you left Canada? You would need to contact customer service to cancel your services. They do offer a contact number to use when abroad.
You should note this forum is community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor would we be in any position to address your matter. You would need to contact customer service. I understand you are currently outside of Canada and the toll-free numbers may not work. At one point, customers used to be able to call the From Abroad number collect. However, with the automated system, I'm not sure whether that option is available anymore.
Hope this helps 😀
Cheers
