Loyalty plans

[Hijklmnop]

Hi Fido.  I am trying to secure a competitive plan before porting out to freedom mobile.  Can you please let me know who to contact because the general customer service has been extremely unhelpful.   I have been with Fido for 20Y but like others have said, sadly this doesn't seem to mean much these days. Thanks.

[FidoCorey]

Good afternoon @Hijklmnop,

What is it you're looking for exactly in an offer? Are the offers that you've been presented with missing something in particular? 

If you could help us by providing a better understanding of your needs, we will be in a better position to help.

~FidoCorey

[isaakmc]

Unfortunately customer retention does not matter to Fido now a days. They are happier letting you leave and then trying to win you back at a later date. Having loyalty to a company doesn't help out the consumer any more. Just go to whoever is offering the best price at the time and you will end up better off.